Mobile Service Technician

American reindustrialization; San Jose (CA); On-site; USD 75,000 - 115,000; Full time

Job summary

Figure, an AI robotics company headquartered in San Jose, CA, seeks a Mobile Service Technician to support our humanoid robot fleet at customer facilities and deployment zones. You will travel to sites, perform maintenance, and troubleshoot complex systems with engineers and fabrication teams.

The role requires strong mechanical ability, experience with electrical diagnostics, and a customer-facing mindset. Valid driver’s license and clean record are required.

Qualifications

• 3+ years of experience working with complex systems.
• Familiarity with computer-based tools (CMD prompt, Google Suite, in-house development GUIs).
• Familiarity with electrical hardware-based diagnostic tools (Scope, Digital Multimeter, Current Probes).
• Familiarity with torque tools and mechanical assembly.
• Ability to read PCB and Harness schematics.
• Full system architecture diagnostic experience and organized diagnostic processes.
• Ability to remove and replace mechanical components up to 50lbs.

Responsibilities

• Maintain humanoid robots and mobile infrastructure at customer sites.
• Perform routine maintenance and repairs on the humanoid robot fleet.
• Troubleshoot mechanical, electrical and software issues.
• Collaborate with engineering, build, validation and fabrication teams to resolve issues quickly.
• Provide on-site feedback to Development teams to drive product improvements.
• Keep detailed records of maintenance and repairs.
• Develop tools and document diagnostic procedures for process improvement.
• Follow assembly documentation and work within short timelines.
• Possess customer-facing communication experience.

Skills

Mechanical aptitude

Troubleshooting

On-site maintenance

Tools

CMD prompt

Google Suite

In-house development GUI

Scope

Digital Multimeter

Current Probes

Torque tools

PCB/Harness schematics reading

Job description

/# Mobile Service TechnicianEmployer:San Jose, CA4 days agofull-timeon-sitemid level## Job DescriptionFigure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.We are looking for a Mobile Service Technician to compliment our superstar team.The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet. As a mobile technician, you will serve as a frontline technical representative - traveling to customer facilities, deployment zones, and trial sites.## Responsibilities:* Responsible for the maintenance of humanoid robots and necessary mobile infrastructure at commercial or residential locations.* Perform routine maintenance and repairs on the humanoid robot fleet.* Proficient in troubleshooting mechanical, electrical and software-based issues.* Work closely with engineering, build, validation and fabrication teams to resolve issues quickly.* Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements.* Maintain detailed and accurate records of all maintenance and repairs.* Develop tools and document diagnostic procedures for process improvement.* Ability to follow assembly documentation.* Ability to work under short timelines when needed.* Experience in customer-facing positions.* Valid Driver License and clean driving record.## Qualifications### Requirements:* 3+ years experience working with complex systems.* Familiarity with computer based tools such as but not limited to CMD prompt, Google Suite, in house development GUI's.* Familiarity with electrical hardware based diagnostic tools such as but notlimited to Scope, Digital MultiMeter, Current Probes.* Familiarity with torque tools and mechanical assembly.* Ability to read PCB and Harness schematics.* Full system architecture diagnostic experience and organized diagnosticprocesses.* Ability to remove and replace mechanical components up to 50lbs.* Great attitude and excited to face challenges.* Valid drivers license and clean driving record.### Bonus Qualifications:* DAQ system implementation experience.* Small brushless motor experience.* Harmonic drive, clutches, torque/force sensor knowledge.* Robotics experience.* Experience using Jira, Confluence, Slack.* IPC 610, 620 or J-Std-001.