Mobile Service Technician

Figure; San Jose (CA); On-site; USD 41,000 - 76,000; Full time

Job summary

Figure is seeking a Mobile Service Technician to support humanoid robots, traveling to customer facilities, deployment zones and trial sites. You will diagnose, repair, and perform routine maintenance on the robot fleet, collaborating with engineering and fabrication teams to resolve issues quickly.

With 3+ years in complex systems and hands-on experience with mechanical, electrical and software diagnostics, you will maintain records, develop procedures, and ensure on-site success under tight

Qualifications

• 3+ years experience working with complex systems.
• Ability to read PCB and Harness schematics.
• Experience troubleshooting mechanical, electrical and software issues.
• Familiar with electrical diagnostic tools and torque tools.
• Strong communication and customer-facing skills.
• Valid driver's license and clean driving record.

Responsibilities

• Maintain humanoid robots and mobile infrastructure at customer locations.
• Perform routine maintenance and repairs on the robot fleet.
• Troubleshoot mechanical, electrical and software issues on-site.
• Collaborate with engineering, validation and fabrication teams to resolve issues.
• Provide feedback to Development teams to drive product improvements.
• Keep detailed records of maintenance and repairs.
• Develop diagnostic procedures and tools for process improvement.
• Follow assembly documentation and work under tight timelines.
• Travel to customer facilities, deployment zones, and trial sites.

Skills

Complex systems experience

Schematic reading

Troubleshooting (mechanical)

Heavy lifting up to 50lbs

Customer-facing experience

Driver's license

Tools

Oscilloscope

Digital Multimeter

Current Probes

Torque tools

In-house development GUI

CMD prompt

Google Suite

Jira

Confluence

Slack

Job description

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are looking for a Mobile Service Technician to compliment our superstar team.The role requires technical expertise and strong mechanical ability to troubleshootand repair our humanoid robot fleet. As a mobile technician, you will serve as afrontline technical representative—traveling to customer facilities, deploymentzones, and trial sites.

Responsibilities:

• Responsible for the maintenance of humanoid robots and necessary mobileinfrastructure at commercial or residential locations.
• Perform routine maintenance and repairs on the humanoid robot fleet.
• Proficient in troubleshooting mechanical, electrical and software-based issues.
• Work closely with engineering, build, validation and fabrication teams to resolve issues quickly.
• Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements.
• Maintain detailed and accurate records of all maintenance and repairs.
• Develop tools and document diagnostic procedures for process improvement.
• Ability to follow assembly documentation.
• Ability to work under short timelines when needed.
• Experience in customer-facing positions.
• Valid Driver License and clean driving record.

Requirements

• 3+ years experience working with complex systems.
• Familiarity with computer based tools such as but not limited to CMD prompt,Google Suite, in house development GUI’s.
• Familiarity with electrical hardware based diagnostic tools such as but notlimited to Scope, Digital MultiMeter, Current Probes.
• Familiarity with torque tools and mechanical assembly.
• Ability to read PCB and Harness schematics.
• Full system architecture diagnostic experience and organized diagnosticprocesses.
• Ability to remove and replace mechanical components up to 50lbs.
• Great attitude and excited to face challenges.
• Valid drivers license and clean driving record.

Bonus Qualifications

• Small brushless motor experience.
• Harmonic drive, clutches, torque/force sensor knowledge.
• Experience using Jira, Confluence, Slack.
• IPC 610, 620 or J-Std-001.

The US base pay range for this full-time position is $30.00 to $55.00 per hour.

The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.