Service Manager, Robot Technicians

Figure; Santa Clara (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Figure is seeking a Service Manager in Santa Clara to lead the team that diagnoses, repairs, and maintains humanoid robots. You will own day-to-day service operations, build a high-performing technical team, and be the voice of service quality for customers and engineering.

This hands-on leadership role requires coaching technicians, defining standard procedures, and driving metrics like uptime and repair time while ensuring safety and compliance across high-voltage, battery, and actuated

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in service-focused environments, with 2+ years leading technicians.
• Proven track record running service operations in tech-driven settings with customer-facing responsibilities.
• Experience using Lean or continuous improvement methods.
• Strong business metrics sense and ability to drive productivity, quality, and cost.

Responsibilities

• Lead daily service and repair operations to maximize robot uptime and turnaround time.
• Hire, train, and mentor service technicians and set standards for technical excellence.
• Champion safety, quality, and efficiency in every repair on high-voltage, battery, and actuated systems.
• Represent Figure to internal and commercial customers and monitor service trends to improve experiences.
• Drive service KPIs (uptime, MTTR, first-time fix, cost, parts usage) using Lean methods.

Skills

Team leadership

Lean / continuous improvement

Customer-facing

Operational excellence

Communication skills

Problem solving

Travel willingness

Education

Bachelor's degree or equivalent experience

Job description

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are looking for a Service Manager to lead the team of technicians who diagnose, repair, and maintain our humanoid robots. You'll own day-to-day service operations, develop a high-performing technical team, and act as the voice of service quality for customers and engineering. This role is for a hands-on leader who wants to build a service business from the ground up as humanoids move into real-world deployment.

Responsibilities:

• Service Operations: Lead daily service and repair operations, prioritizing work to maximize robot uptime and turnaround time across internal fleets and customer deployments.
• Team Leadership: Hire, train, and mentor robot service technicians. Give regular feedback, build career paths, and set the standard for technical excellence.
• Safety & Quality: Champion safety, quality, and efficiency in every repair. Build and enforce procedures for working on high-voltage, battery, and actuated systems.
• Customer Experience: Represent Figure to internal and commercial customers. Exceed their expectations, monitor service trends, and create standards and processes that raise the overall service experience.
• Metrics & Process: Drive service KPIs including uptime, mean time to repair, first-time fix rate, cost, and parts usage. Use Lean or similar methods to make complex workflows run better.

Requirements:

• Bachelor's degree or equivalent experience.
• 5+ years of experience in a service-focused, field service, technical repair, or manufacturing environment, with 2+ years leading technician teams.
• Proven track record running service operations in a fast-paced, technology-driven environment with customer-facing responsibilities.
• Experience running complex processes using Lean or other continuous improvement techniques.
• Strong grasp of business metrics and the ability to drive results in productivity, quality, and cost.
• Excellent written and verbal communication skills, with the ability to align technicians, engineers, and customers.
• Low-ego, team-first leadership style with a pragmatic, can-do approach to problem-solving under pressure.
• Valid driver's license, and the ability to travel to customer sites as needed.

Bonus Qualifications:

• Robotics, EV, aerospace, or industrial automation service experience.
• Hands-on experience troubleshooting electromechanical systems, motors and actuators, batteries, sensors, or embedded electronics.
• Experience standing up a new service organization, field service program, or repair depot.