Robotics Service Operations Lead

Figure AI; Santa Clara (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Figure AI is seeking a Service Manager to lead the team of technicians who diagnose, repair, and maintain humanoid robots. You will own day-to-day service operations, develop a high-performing technical team, and act as the voice of service quality for customers and engineering.

This hands-on leadership role is about building a service business from the ground up as humanoids move into real-world deployment.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in a service-focused environment with 2+ years leading technician teams.
• Proven track record running service operations in a fast-paced tech setting with customer-facing responsibilities.
• Experience applying Lean or continuous improvement techniques to complex processes.
• Strong grasp of business metrics and ability to drive productivity, quality and cost.
• Excellent written and verbal communication, with ability to align technicians, engineers and customers.

Responsibilities

• Lead daily service and repair operations to maximize robot uptime and turnaround time across internal fleets and customer deployments.
• Hire, train, and mentor robot service technicians; build career paths and set standards for technical excellence.
• Champion safety, quality, and efficiency; build and enforce procedures for high-voltage, battery, and actuated systems.
• Represent Figure to internal and commercial customers; exceed expectations and standardize service quality practices.
• Drive service KPIs (uptime, MTTR, first-time fix rate, cost, parts usage) using Lean or similar methods to streamline workflows.

Skills

Team leadership

Lean / CI

Service operations

Customer communication

Education

Bachelor's degree or equivalent

Job description

Figure AI is seeking a Service Manager to lead the team of technicians who diagnose, repair, and maintain humanoid robots. You will own day-to-day service operations, develop a high-performing technical team, and act as the voice of service quality for customers and engineering.

This hands-on leadership role is about building a service business from the ground up as humanoids move into real-world deployment.