Service Manager (Road Building and Minerals)

Idahoan Foods, LLC; Phoenix, Northern (AZ, KY); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Job summary

RDO Equipment Co. in Phoenix, AZ is seeking a Service Manager (Road Building and Minerals) to lead a team of technicians, manage work orders, schedule workflows, and deliver world-class customer service. You will build strong customer relationships and drive a productive shop environment in a fast-paced setting.

The role emphasizes leadership, team development, and the ability to adapt to changing priorities while maintaining high service standards for our customers in the Southwest region.

Qualifications

• Lead a team of technicians and manage workorders and scheduling.
• Deliver top-notch service and maintain customer relationships.
• Be tech-savvy and able to learn new systems.
• Valid work authorization to work in the U.S.
• Experience in road building/mineral sector is a plus.

Responsibilities

• Managing Work Orders: opening/closing orders and tracking progress.
• Scheduling and Workflow Management: assign techs to jobs and manage timelines.
• Deliver top-notch service to customers during repairs.
• Communication: keep team and customers aligned.
• Team Management and Development: motivate and support growth.
• Customer Service and Relationship Building: ensure customer satisfaction.
• Leadership Abilities: take on leadership responsibilities and grow.
• Tech-Savvy: use computers and learn new systems quickly.
• Pace: thrive in a fast-moving environment with shifting priorities.

Skills

Leadership

Team Management

Customer Service

Scheduling

Tools

CRM systems

Job description

Service Manager (Road Building and Minerals)

Job Category:-Management

Requisition Number: SERVI018613

• Full-Time

Locations

Showing 1 location

Description

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of. What's in it For You:

• $75,000-$90,000 / year
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.

Why RDO? When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. has a network of seven construction stores in the Southwest. This region is home to some of the fastest-growing construction markets in the U.S. Join RDO in Phoenix, where you'll work to help customers in this area do the important work of building our nation. RDO supports many major contractors and companies in this region, all of them enjoy the competent, experienced partnership our team members provide. Are you ready to join them? What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
• Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: You’re passionate about delivering top-notch customer experiences.
• Tech-Savvy: You’re confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus, but not required — we’ll support your learning.
• Communication: You express yourself clearly, both in writing and in conversation
• Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Great culture: Team building is important here. Participate in regular events like company BBQs and outings.
• Tight-knit team: Everyone, from parts and service to sales, works together to serve the customer and grow the business.
• A dynamic environment : where no two days are the same.
• A supportive team : that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: grow, learn, and lead in the industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.