Service Advisor - RideNow Forney

RideNow Group; Forney (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer paid life and short-term/dis

Job summary

RideNow Powersports - Forney is looking for an enthusiastic and customer-focused Service Advisor to join our team. You will greet customers, document vehicle concerns, provide estimates, and guide them through the service process.

This on-site, full-time position offers commission-based pay and comprehensive benefits, including medical, dental, and vision insurance, plus employer-paid life and short-term disability. A motorcycle endorsement is a plus and background checks apply.

Qualifications

• 1+ years of experience in a powersports or automotive dealership.
• Strong verbal and written communication skills.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.
• Must be able to stand for extended periods.
• Must be able to safely push motorcycles weighing up to 850lbs.
• Must be able to safely and efficiently move through the dealership premises—indoors and outdoors—while avoiding moving vehicles and displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for motorcycles, ATVs, UTVs, and personal watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Skills

Communication

Customer service

Documentation

Multitasking

Written communication

Job description

RideNow Powersports - Forneyis looking for an enthusiastic and customer-focusedService Advisorto join our team!

What You’ll Do:

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers-greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for Motorcycles, ATVs, UTVs, and Personal Watercraft.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

What We’re Looking For:

• 1+ years of experience in a powersports or automotive dealership.
• Strong communication and customer service skills-both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Motorcycle endorsement preferred.
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises- including indoor showrooms, vehicle lots, and service areas- while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance

Note:All candidates must successfully complete a background check, MVR check, and drug screening to qualify for employment.

IND02

Work Type

On-Site

Position Type

Full Time

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