Service Manager - RideNow Dallas

RideNow Group; Dallas (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Commission-based pay

Medical insurance

Dental insurance

Vision insurance

Employer paid disability insurance

Job summary

RideNow Powersports - Dallas is seeking a Service Manager passionate about delivering exceptional service. In this role, you will lead a team, manage operations, and oversee customer interactions to ensure top-tier service experiences.

The ideal candidate will have over 3 years of management experience in a retail environment, preferably in a dealership setting, and possess strong leadership skills. Benefits include commission-based pay and comprehensive insurance packages.

Qualifications

• 3+ years of management experience in a retail environment, preferably at a dealership.
• Strong leadership and team-building skills.
• Ability to stay organized and manage time effectively.

Responsibilities

• Lead your team and manage operations to ensure outstanding customer experience.
• Oversee scheduling, productivity, and repair order accuracy.
• Monitor service pipeline daily and manage customer communication.

Skills

Management experience

Service operations knowledge

Leadership skills

Customer communication

Mechanical knowledge

Organizational skills

Tools

Dealer management tools

Job description

RideNow Powersports - Dallas is looking for a Service Manager who’s ready to deliver top-tier service!

What You’ll Do:

• Lead your team, manage operations, and ensure an outstanding experience for every customer.
• Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
• Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
• Lead and develop your team through ongoing coaching, performance management, and training
• Collaborate with other department heads to streamline communication and maximize the overall dealership experience
• Ensure all safety standards and manufacturer requirements are consistently met
• Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
• Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
• Maintain accurate records and ensure proper cashiering and documentation practices
• Foster a strong team culture with a focus on accountability, continuous improvement, and results

Requirements

What We’re Looking For:

• 3+ years of management experience in a retail environment (dealership preferred)
• A deep understanding of service operations, workflow optimization, and technician productivity
• Strong leadership and team-building skills
• Excellent communication skills with a sharp focus on customer satisfaction and problem resolution
• Mechanically knowledgeable and familiar with service diagnostics and repair processes
• Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)
• Motorcycle endorsement preferred
• Ability to stay organized and manage time effectively
• Must be able to stand for extended periods of time
• Must be able to safely push motorcycles weighing up to 850lbs
• Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
• Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

• Commission based pay
• Medical, dental, and vision insurance
• Employer paid life and short-term disability insurance

All applicants must pass pre-employment testing including background check, MVR, and drug screening.

EEO is the Law

IND02

Work Type

On-Site

Position Type

Full Time