Service Manager - Richmond, VA

ServiceMaster Services; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Job summary

ServiceMaster Services seeks a Service Manager to oversee 5-15 accounts and lead a team of 50-100 employees at the Richmond, VA location. The role reports to the area manager and focuses on ensuring cleanliness, safety, and customer satisfaction across multiple sites.

The ideal candidate has 7-10 years in operations leadership, strong budget and staffing management, and excellent communication skills. Flexible hours including some weekends are required.

Qualifications

• 7-10 years of progressive leadership experience in operations management.
• Experience managing a full-time and part-time hourly workforce.
• Ability to manage budgets and operations across multiple locations.
• Willingness to work flexible hours, including evenings and weekends.
• Strong verbal and written communication skills with collaboration at all levels.
• Exceptional customer service skills with problem-solving mindset.
• Highly organized with ability to prioritize tasks and manage time.
• Experience in the janitorial industry is preferred but not required.

Responsibilities

• Lead and manage a portfolio of 5-15 accounts, ensuring high standards of cleanliness, safety, and customer satisfaction.
• Oversee a team of 50-100 employees, including recruitment, training, coaching, and performance management.
• Collaborate with the leadership team to achieve operational excellence and company goals.
• Develop and implement effective cleaning plans, addressing absenteeism and other challenges.
• Manage staffing levels, schedules, time & attendance records, and labor budgets.
• Conduct regular inspections to uphold cleanliness, safety, and customer standards.
• Build strong relationships with clients through proactive communication and exceptional service.
• Identify opportunities for revenue growth and customer retention.

Skills

Leadership

Team management

Operational oversight

Budget management

Customer service

Communication skills

Flexibility

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Basic computer skills

Job description

We are seeking a Service Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. This position reports directly to the area manager and is a key member of our operations team. We are looking for a professional who takes pride in their work, demonstrates a strong sense of ownership, and is committed to delivering exceptional results.

Why Work With Us?

At ServiceMaster Services, we take pride in our professional and inclusive work environment. Our team is our greatest asset, and we're proud to have many long-tenured employees, including family members with over 30 years of service. We offer a robust benefits package and the opportunity to grow in a supportive and dynamic company. Come see why our employees choose to build their careers with us!

Position Highlights

• Lead and manage a portfolio of 5-15 accounts, ensuring high standards of cleanliness, safety, and customer satisfaction.
• Oversee a team of 50-100 employees, including recruitment, training, coaching, and performance management.
• Collaborate with the leadership team to achieve operational excellence and company goals.
• Enjoy a high-value benefits package designed to support your professional and personal well-being.

Key Responsibilities

• Maintain clean, secure, and safe environments for both customers and employees.
• Develop and execute effective cleaning plans, addressing absenteeism and other challenges.
• Train, motivate, and develop supervisory and production staff.
• Manage staffing levels, schedules, cleaning plans, time & attendance records, and labor budgets.
• Monitor and control inventory of equipment, supplies, and materials.
• Ensure financial performance by achieving P&L goals for each account.
• Conduct regular inspections to uphold cleanliness, safety, and customer standards.
• Build strong relationships with clients through proactive communication and exceptional service.
• Identify opportunities for revenue growth and customer retention.
• Support fellow Operations Managers during building start-ups, recruiting, and resource sharing.

Qualifications

• 7-10 years of progressive leadership experience in operations management.
• Proven success managing a full-time and part-time hourly workforce.
• Demonstrated ability to manage budgets and operations across multiple locations.
• Willingness to work flexible hours, including evenings and weekends.
• Strong verbal and written communication skills, with the ability to collaborate effectively at all levels.
• Exceptional customer service skills with a problem-solving mindset.
• Highly organized, with the ability to prioritize tasks and manage time effectively.
• Experience in the janitorial industry is preferred but not required.
• Proficiency in basic computer applications.
• High school diploma or GED required; an associate's or bachelor's degree is preferred.

Operations Manager Job Details

• Location: Richmond, VA
• Hours: Flexible schedule required w/ some weekends

About Us

Proudly serving Virginia since 1974, ServiceMaster Services is the go-to provider of daily janitorial services. Moreover, we boast numerous remarkable long-term employees, a testament to our competitive benefits and, more importantly, to the value we place on our people and work environment. Come see why. Contact us today!

housekeeping, housekeeper, cleaning, custodian, cleaner, janitor, janitorial, manager, leader, supervisor, custodial

Salary: $45000 - $60000 per year