Operations Manager - Richmond, VA

ServiceMaster Services; Richmond (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Robust benefits package

Career growth opportunities

Job summary

ServiceMaster Services in Richmond, VA is seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. You will report to the VP of Operations and play a key role in delivering exceptional results.

The role emphasizes ownership, customer satisfaction, and operational excellence within a supportive, long-tenured work environment. Flexible hours including weekends are required.

Qualifications

• 7–10 years of progressive leadership experience in operations management.
• Experience managing a full-time and part-time hourly workforce.
• Experience managing budgets and operations across multiple locations.
• Willingness to work flexible hours, including evenings and weekends.
• Strong verbal and written communication skills.
• Exceptional customer service with problem-solving mindset.
• Highly organized with strong time management.
• Janitorial industry experience preferred but not required.
• Proficiency in basic computer applications.
• High school diploma or GED required; associate's or bachelor's preferred.

Responsibilities

• Maintain clean, secure, and safe environments for customers and employees.
• Develop and execute effective cleaning plans and address absenteeism.
• Train, motivate, and develop supervisory and production staff.
• Manage staffing levels, schedules, time & attendance, and labor budgets.
• Build strong client relationships through proactive communication.

Skills

Leadership

Budgeting

Communication

Time management

Customer service

Multi-location ops

Training & coaching

Scheduling

Problem solving

Janitorial industry knowledge

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Computer basics

Job description

• Hours: Flexible schedule required w/ some weekends

Operations Manager Job Details

• Location: Richmond, VA
• Hours: Flexible schedule required w/ some weekends

We are seeking an Operations Manager to oversee a portfolio of 5-15 accounts and lead a team of 50-100 employees. This position reports directly to the Vice President of Operations and is a key member of our operations team. We are looking for a professional who takes pride in their work, demonstrates a strong sense of ownership, and is committed to delivering exceptional results.

Why Work With Us?

At ServiceMaster Services, we take pride in our professional and inclusive work environment. Our team is our greatest asset, and we're proud to have many long-tenured employees, including family members with over 30 years of service. We offer a robust benefits package and the opportunity to grow in a supportive and dynamic company. Come see why our employees choose to build their careers with us!

Contact us today at 804-288-5343 to learn more about this exciting opportunity.

Position Highlights

• Lead and manage a portfolio of 5-15 accounts, ensuring high standards of cleanliness, safety, and customer satisfaction.
• Oversee a team of 50-100 employees, including recruitment, training, coaching, and performance management.
• Collaborate with the leadership team to achieve operational excellence and company goals.
• Enjoy a high-value benefits package designed to support your professional and personal well-being.

Key Responsibilities

• Maintain clean, secure, and safe environments for both customers and employees.
• Develop and execute effective cleaning plans, addressing absenteeism and other challenges.
• Train, motivate, and develop supervisory and production staff.
• Manage staffing levels, schedules, cleaning plans, time & attendance records, and labor budgets.
• Monitor and control inventory of equipment, supplies, and materials.
• Ensure financial performance by achieving P&L goals for each account.
• Conduct regular inspections to uphold cleanliness, safety, and customer standards.
• Build strong relationships with clients through proactive communication and exceptional service.
• Identify opportunities for revenue growth and customer retention.
• Support fellow Operations Managers during building start-ups, recruiting, and resource sharing.

Qualifications

• 7-10 years of progressive leadership experience in operations management.
• Proven success managing a full-time and part-time hourly workforce.
• Demonstrated ability to manage budgets and operations across multiple locations.
• Willingness to work flexible hours, including evenings and weekends.
• Strong verbal and written communication skills, with the ability to collaborate effectively at all levels.
• Exceptional customer service skills with a problem-solving mindset.
• Highly organized, with the ability to prioritize tasks and manage time effectively.
• Experience in the janitorial industry is preferred but not required.
• Proficiency in basic computer applications.
• High school diploma or GED required; an associate's or bachelor's degree is preferred.

About Us

Proudly serving Virginia since 1974, ServiceMaster Services is the go-to provider of daily janitorial services. Moreover, we boast numerous remarkable long-term employees, a testament to our competitive benefits and, more importantly, to the value we place on our people and work environment. Come see why. Contact us today!

housekeeping, housekeeper, cleaning, custodian, cleaner, janitor, janitorial, manager, leader, supervisor, custodial

Salary: $45000 - $60000 per year