Service Manager – Residential Plumbing

Tech9; Richmond (VA); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Competitive salary + performance-based incentives

Monday–Friday schedule (no weekends)

Supportive, team-oriented environment

Job summary

PlumbLife Plumbing is seeking a Service Manager in Richmond, VA to lead their service team and drive operational excellence. This role involves coaching technicians, managing daily operations, and ensuring high-quality customer experiences. Ideal candidates will have over 5 years of management experience in the plumbing industry, strong technical knowledge, and a proven track record of leading teams effectively. The position offers a competitive salary with performance incentives and a supportive work environment.

Qualifications

• 5+ years of experience in management in residential service required.
• Strong technical knowledge of residential plumbing systems needed.
• Proven ability to coach, lead, and hold a team accountable.

Responsibilities

• Lead, coach, and develop a team of service technicians.
• Oversee daily dispatch board to maximize efficiency.
• Provide advanced technical support to technicians in the field.

Skills

Team leadership

Technical knowledge of plumbing

Communication skills

Problem-solving

Experience with performance metrics

Tools

ServiceTitan or similar CRM

Job description

LocationHenrico, VACompensation$75,000 - $150,000 per year (USD)Experience5+ years experience in management## **Service Manager – Residential Plumbing****PlumbLife Plumbing | Greater Richmond, VA****Lead a high-performing team. Drive results. Deliver peace of mind.**PlumbLife Plumbing is a growing, family-owned residential service company serving the Greater Richmond area. We’re known for professionalism, same-day service, and delivering a top-tier customer experience.We’re looking for a **Service Manager** who can lead from the front—someone who thrives in a fast-paced environment, knows residential service plumbing inside and out, and can develop technicians into top performers while driving revenue and operational excellence.## ## **What You’ll Be Responsible For**### **Team Leadership & Performance*** Lead, coach, and develop a team of service technicians and dispatch staff* Set and track **daily, weekly, and monthly performance goals** (revenue, average ticket, conversion rates, etc.)* Hold technicians accountable to company standards, pricing, and customer experience* Conduct **weekly team meetings**, ride-alongs, and performance reviews* Build a culture of professionalism, urgency, and continuous improvement### **Operations & Dispatch Oversight*** Oversee the **daily dispatch board** to maximize efficiency, revenue, and technician success* Collaborate with dispatch to prioritize high-value and urgent calls* Ensure proper job routing, technician utilization, and schedule flow throughout the day* Monitor KPIs and adjust strategy in real-time### **Technical Support & Troubleshooting*** Provide **advanced technical support** to technicians in the field* Assist with diagnosing complex plumbing issues and recommending solutions* Ensure jobs are completed correctly, efficiently, and to company standards### **Customer Experience & Issue Resolution*** Handle **escalated customer concerns and complaints** with professionalism and urgency* Turn challenging situations into positive outcomes and long-term customers* Maintain PlumbLife’s reputation for high-quality service and communication### **Recruiting, Hiring & Training*** Recruit, interview, and hire top-tier plumbing talent* Onboard and train new technicians on systems, pricing, and expectations* Continuously develop team skillsets (technical and sales)### **Accountability & Results*** Own team performance metrics and overall department profitability* Track and report on KPIs including revenue, close rate, membership growth, and callback rates* Implement strategies to improve performance and efficiency## ## **What We’re Looking For*** 5+ years experience in management residential service* Previous leadership or management experience (Service Manager, Field Supervisor, etc.)* Strong technical knowledge of residential plumbing systems* Proven ability to **coach, lead, and hold a team accountable*** Experience with flat-rate pricing and performance metrics* Excellent communication and problem-solving skills* Ability to stay calm and decisive in a fast-paced environment## ## **Bonus Points If You Have*** Experience with ServiceTitan or similar CRM* Strong background in **sales-focused service environments*** Track record of improving technician performance and revenue* Experience building or scaling a service team## ## **What We Offer*** Competitive salary + performance-based incentives* Leadership role with real impact on company growth* Monday–Friday schedule (no weekends)* Supportive, team-oriented environment* Opportunity to build and lead an elite service team## ## **Additional Responsibilities*** Oversee **inventory and truck stock standards*** Manage **callback reduction strategies and quality control*** Review estimates and ensure proper pricing/option presentation* Partner with marketing on promotions and demand flow* Implement and manage **membership/maintenance programs*** Safety compliance and field standards enforcement* Monitor and improve **online reviews and customer satisfaction scores**## At PlumbLife Plumbing, we believe in doing things the right way—for our customers and our team. If you’re ready to lead a company where **plumbing meets peace of mind**, we want to hear from you.# Location