Service Manager - Residential / Light Commercial HVAC

The Contractor Consultants; Gaithersburg (MD); On-site; USD 75,000 - 84,000; Full time

Job summary

An established industry player is seeking a dynamic Service Manager to lead their HVAC service department. This role is pivotal in enhancing customer relationships and driving departmental performance. You will be equipped with the necessary tools and training to thrive in a supportive environment that prioritizes integrity and accountability. Your leadership will shape future leaders while ensuring exceptional service delivery. Join a company that values growth and innovation, and take the next step in your career with a team that truly invests in your success.

Benefits

401(k) Retirement Savings Program

Weekly Pay Cycle

Medical, Dental, and Vision Insurance

Life and Disability Insurance Options

Paid Time Off

Training and Certifications

Company Vehicle / Car Allowance

Uniforms and Safety Apparel Provided

Annual Company Trips and Outings

Safety Equipment Provided

Qualifications

• Prior experience in a similar HVAC Service Manager role strongly preferred.
• Strong leadership and team-building skills, with the ability to coach and develop employees.

Responsibilities

• Lead the Service Department by modeling and enforcing the company's core values.
• Ensure 100% customer satisfaction through prompt service responses and resolution of complaints.

Skills

Leadership

Customer Service

Conflict Resolution

Time Management

Mechanical Systems Understanding

Education

Experience in HVAC Management

Safety Compliance Knowledge

Tools

Service Management Software

Scheduling Programs

KPI Tracking Tools

Job description

Posted Date:

4/30/2025

Location:

Gaithersburg,MD

Job ID#:

19264

Job Category:

Construction

Lead a High-Performing Team - Join Fresh Air Concepts as Our Next Service Manager!


Job Title: Service Manager - Residential / Light Commercial HVAC
Company Name:Fresh Air Concepts
Pay Range:$75,000 - $83,200+ annually, based on experience
Industry: Mechanical General Contractor (Residential, Commercial)
Location: Greater Baltimore Metro Area

Job Overview:
Fresh Air Concepts is actively seeking an experienced and dynamic Service Manager to lead our Service Department with excellence, integrity, and a customer-first attitude. As Service Manager, you will play a critical role in growing our demand service operations, developing customer relationships, and driving departmental performance. Whether you're seasoned or bring strong experience in a similar role, we'll equip you with the tools and training you need to succeed in our supportive and growth-focused environment.

Who We Are:
Fresh Air Concepts is a Mechanical General Contractor specializing in residential and commercial HVAC services. We are passionate about providing high-quality solutions with a team-centered approach. At Fresh Air Concepts, we prioritize integrity, accountability, and service-backed by strong leadership and investment in our employees' career growth.

Responsibilities Include But Are Not Limited To:

• Lead the Service Department by modeling and enforcing the company's core values and customer-first philosophy.
• Set clear expectations, provide ongoing feedback, and conduct regular performance reviews with service personnel.
• Ensure 100% customer satisfaction through prompt service responses, resolution of complaints, and professional communication.
• Manage all aspects of the Service Department's performance to meet or exceed financial goals and key performance indicators (KPIs).
• Develop future leaders within the department through training and mentorship programs.
• Plan, prepare, and execute service marketing plans, incentive programs, and lead generation activities.
• Oversee operational functions including dispatching, fleet maintenance, safety compliance, inventory management, pricing, and labor control.
• Evaluate and implement technology solutions to enhance service department efficiency and productivity.
• Collaborate closely with the General Manager to ensure department goals align with overall company strategies.
• Maintain compliance with all local, state, and federal regulations related to service operations.
• Promote a safe, clean, and organized work environment for all service personnel.

Qualifications:

• Prior experience in a similar HVAC Service Manager role or field service leadership position strongly preferred.
• Strong leadership and team-building skills, with the ability to coach and develop employees.
• High-level customer service and conflict resolution abilities.
• Strong organizational and time management skills, with the ability to manage multiple priorities.
• Basic understanding of mechanical systems, HVAC service operations, and maintenance processes.
• Proficient with laptops, service management software, scheduling programs, and KPI tracking tools.
• Commitment to safety, legal compliance, and professional workplace standards.
• Ability to lead by example with a positive attitude and team-first mentality.
• Comfortable managing field operations including dispatch, field labor teams, and client relations.
• 401(k) Retirement Savings Program (with employer matching)
• Weekly Pay Cycle
• Service Bonus Potential
• Referral Bonus Program
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance Options (Basic Life, Supplemental Life, Short-Term and Long-Term Disability)
• Safety Equipment Provided (helmets, gloves, and more)
• Paid Time Off (Holidays, Vacation, Sick Days)
• Training and Certifications (including OSHA, Fall Protection, Manufacturer Training, and Technical Courses)
• Annual Company Trips and Outings (BBQs, holiday parties, fishing, ball games)
• Company Vehicle / Car Allowance / Mileage Reimbursement
• Uniforms and Safety Apparel Provided

Work Schedule:

• Full-time
• Monday through Friday
• Availability for occasional urgent service calls, needs, or meetings outside of standard hours.

Work Location:
Office-based operations serving Maryland and surrounding areas.

Equal Employment Opportunity Statement:
Fresh Air Concepts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all team members, recognizing that varied perspectives drive innovation and success.

Take your leadership skills to the next level with a company that truly values your growth. Apply today to join the Fresh Air Concepts team!