Service Manager — Commercial Door & Dock Services

Jobot; West Springfield (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision insurance

Flexible spending account

Health savings account

Paid time off

Job summary

Jobot is looking for a Service Manager in West Springfield, MA to lead our Commercial Door & Dock division. You will own dispatch, guide technicians, and personally handle customer escalations from start to resolution.

You will coach staff, schedule calls, track KPIs, coordinate with parts and installation teams, and ensure safety and OSHA compliance. Competitive pay and growth opportunities are offered.

Qualifications

• Experience managing a service team (dock & door, industrial equipment, construction, or similar).
• Knowledge of overhead doors, dock levelers, gates, and related mechanical systems.
• Strong leadership and communication skills; able to motivate and hold teams accountable.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead, coach, and support service technicians to deliver safe, high‑quality work.
• Schedule and dispatch service calls for dock equipment, doors, gates, and related systems.
• Act as the main contact for service-related customer issues and escalations.
• Monitor progress, labor hours, and KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams for seamless service.
• Promote safety culture and OSHA/compliance.

Skills

Leadership

Communication

Driver's license

Team coaching

Tools

NetSuite

Job description

Job details:

Service Manager | Commercial Door & Dock Services | Real Trust, Real Autonomy

Salary: $80,000 - $110,000 per year

A bit about us:

We keep warehouses moving, trucks loading, and businesses running safely — and we have a good time doing it. We're a fast-growing overhead dock and door company that takes pride in doing quality work, supporting our technicians, and treating customers like partners.

Why join us:

• A team-first culture where your voice matters, with leadership that trusts you to run your department.
• Competitive pay and benefits, with real opportunities for growth as the company expands.
• A workplace that values hard work, humor, and mutual respect — no two days are the same.
• You'll be the go-to problem-solver, not just a scheduler — real ownership over how your department runs.
• Direct visibility with leadership — your input on process and team decisions actually gets heard.

A Day in This Role

You start by reviewing the dispatch board and making sure today's jobs are matched to the right techs. Mid-morning, a tech calls in from the field with a tricky gate repair — you talk them through it and decide whether it needs a second set of hands. A customer escalation lands on your desk before lunch; you handle it personally and it's resolved by early afternoon. You spend the rest of the day reviewing labor hours and KPIs, coordinating with the parts team on a delayed order, and wrapping up with a quick training session for a newer technician.

The Role

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPIs to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don't go as planned — because they won't always.

What You Bring — Must-Haves

• Proven experience managing a service team (dock & door, industrial equipment, construction, or similar trades preferred).
• Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
• Excellent leadership and communication skills — you know how to motivate people and hold them accountable.
• Valid driver's license with a clean driving record.

What You Bring — Nice-to-Haves

• NetSuite or similar ERP/FSM system experience.
• Formal safety training or OSHA certification.
• Prior experience coordinating cross-functionally with sales and installation teams.

Career Path

Strong Service Managers are frequently the first internal look when a Branch Manager opening comes up — this role is a proven stepping stone toward full P&L ownership as the company continues to grow.

Compensation & Benefits

$80,000–$110,000 based on experience and qualifications. Technical skills plus NetSuite (or similar ERP) proficiency support the top half of this range.

• 401(k)
• Health, dental, and vision insurance
• Flexible spending account
• Health savings account
• Paid time off

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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