Service Manager - Pest Control Ops & Growth

Northwest Exterminating; Fayetteville (NC); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Competitive pay plus bonus

Comprehensive benefits: medical,Dental

401(k) plan with company match up to 6

Employee stock purchase plan

Paid time off & holidays

Tuition reimbursement

Dependent scholarship awards

Opportunity for advancement

Job summary

HomeTeam is seeking a Service Manager in Fayetteville, NC to lead field operations, ensure revenue goals, and maintain top-tier service quality. You will standardize routes, supervise technicians, and handle customer concerns while coordinating training and development.

The role offers competitive compensation and a comprehensive benefits package. This position emphasizes team leadership, process optimization, and adherence to safety and licensing requirements, with opportunities for advancement

Qualifications

• Must be 18 years or older with a high school diploma or GED; College degree preferred
• Must have experience with sales, marketing, and office administration
• Experience supervising, coaching, and developing staff
• 3 or more years’ experience in a management role

Responsibilities

• Ensure daily assigned revenue is completed
• Maintain a high level of service quality
• Standardize pest control technician service routes to improve route density
• Schedule and review daily routes with technicians
• Handle customer complaints; investigate and resolve customer service concerns
• Assist technicians with field service requests and delinquent accounts
• Order and maintain equipment, supplies and materials required for service work
• Create a positive work environment
• Attract and select high caliber employees, while maintaining qualified staff
• Actively manage performance and motivate service staff
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
• Maintain appropriate certification/licensing as required by the state or by branch management
• Coordinate training and licensing of new and existing service personnel
• Coordinate and/or provide continuing training as needed
• Maintain truck inventory records and perform periodic inspections
• Delegate duties and examine work for accuracy and neatness
• Maintain record of all commercial vehicle licenses and pest control licenses
• Assist General/Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

Skills

Sales experience

Marketing experience

Office administration

Staff development

Customer service

Education

High School diploma or GED

College degree preferred

Job description

HomeTeam is seeking a Service Manager in Fayetteville, NC to lead field operations, ensure revenue goals, and maintain top-tier service quality. You will standardize routes, supervise technicians, and handle customer concerns while coordinating training and development.

The role offers competitive compensation and a comprehensive benefits package. This position emphasizes team leadership, process optimization, and adherence to safety and licensing requirements, with opportunities for advancement