Service Manager - Military Experience

Eco Electric & Plumbing; Washington (District of Columbia); On-site; USD 90,000 - 115,000; Full time

Job summary

Eco Electric & Plumbing is seeking a proven leader to guide a high-performing electrical service team in the Seattle area. You will coach technicians, oversee performance, manage schedules, and drive revenue growth while upholding safety standards.

We value leadership, accountability, and the ability to develop people. Prior trade-specific experience isn’t required; we’ll teach the technical side and emphasize a strong culture and customer focus.

Qualifications

• Five (5) years of experience in a Service, Sales or equivalent management position.
• Strong leadership and team management skills.
• Customer-first mindset with high service standards.
• Technical proficiency in work order management and reporting systems.
• Experience in strategic planning and financial management.
• Ability to adapt to changing environments and manage priorities.

Responsibilities

• Direct oversight of electricians' performance and sales activities.
• Lead and train team members using established systems.
• Monitor field technicians' performance and provide guidance.
• Ensure team exceeds revenue goals and maintains safety compliance.
• Host weekly team meetings on pipeline, challenges, and standards.
• Coach electricians on customer rapport and product/service sales.
• Collaborate with customer service and dispatch teams to drive success.
• Manage team schedules to meet demand and seasonal spikes.
• Develop reports on department performance, quality, and efficiency.
• Recruitment and onboarding of new electricians.
• Coordinate truck stock management and vehicle policy compliance.

Skills

Leadership

Team Management

Customer Focus

Work Order Systems

Strategic Planning

Financial Management

Problem Solving

Detail Orientation

Adaptability

Continuous Learning

Tools

Work Order Software

Job description

Join Eco Electric, Plumbing, Heating and Air, one of the fastest-growing home service companies in the Seattle area, where our success is built on one thing above all else, our unwavering commitment to our people and our culture. We're looking for a proven leader who is ready to make an immediate impact by leading, coaching, and developing a high-performing electrical service team. Prior electrical or plumbing industry experience is not required. If you have a track record of leading teams, building accountability, and developing people, we'll teach you the technical side. Military veterans are especially encouraged to apply. We have found that veterans from all branches of the U.S. Armed Forces thrive in our culture because of their leadership, integrity, discipline, adaptability, and commitment to teamwork. Whether you've served in the Army, Navy, Air Force, Marine Corps, Coast Guard, or Space Force, your experience leading people and accomplishing missions translates exceptionally well to this role.

Joining our family means becoming part of a supportive, growth-focused environment that invests heavily in teaching, training, and coaching. If you're ready to bring your leadership skills to a company that values its people as much as its customers—and where your career can grow as fast as the business, we'd love to meet you. Bring your leadership. We'll provide the playbook. Together, we'll build something exceptional.

Responsibilities

• Heavy emphasis on being capable of following specific systems and coaching technicians to those systems – this is the key to being successful in this position.
• Direct oversight of electricians' performance and sales activities.
• Lead and train team members using our established and proven system.
• Monitor field technicians' performance and provide guidance for improvement.
• Understand sales criteria and ensure your team consistently exceeds revenue goals.
• Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
• Coach electricians on building customer rapport to effectively sell the right products and services.
• Collaborate with customer service and dispatch teams to drive overall business success.
• Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
• Managing service work to stay within budget constraints.
• Developing and producing reports on department performance, quality, and efficiency.
• Recruitment and comprehensive onboarding of new electricians.
• Collaboration with electricians on truck stock management and vehicle policy compliance.

Qualifications

• Five (5) years of experience in a Service, Sales or equivalent management position – industry specific experience is not necessary.
• Strong leadership and team management skills.
• Customer-first mindset with a history of high customer service standards.
• Technical proficiency in work order management and reporting systems.
• Experience in strategic planning and financial management.
• Strong problem-solving abilities and creative thinking.
• Meticulous attention to detail, especially in financial and safety matters.
• Ability to adapt to changing environments and manage multiple priorities.
• Openness to continuous learning and improvement.
• Demonstrates initiative and the ability to thrive in a collaborative team setting.
• Possession of a valid driver’s license with a clean driving record.
• Eligibility to clear background checks and drug screening tests.

Salary Range: $90,000 - $115,000 base + performance bonuses from $20,000 - $50,000 per year.