Service Manager | Maui & Honolulu Regional Application

Swickard Auto Group; Las Vegas (NV); On-site; USD 80,000 - 160,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life insurance

Paid time off

Career growth

Vehicle discounts

Job summary

Swickard Auto Group seeks a Service Manager for Hawaii stores (Maui and Honolulu). Lead the full service department including advisors, technicians, and support staff to deliver high-quality, guest-focused service.

Ideal candidates bring luxury-brand service leadership with proven CSI and absorption results, plus experience with a franchise DMS. Hawaii relocation is possible; join a hospitality-driven culture and advance to senior fixed-ops leadership.

Qualifications

• 2+ years of Service Manager or Service Drive Manager experience at a franchised dealership.
• Mercedes-Benz or luxury European brand service experience strongly preferred.
• Demonstrated CSI and absorption performance.
• Coaching-first leadership approach to develop advisors and technicians.
• Prior DMS experience with CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent.
• Valid driver's license with a clean driving record.

Responsibilities

• Lead the full service department with advisors, technicians, and support staff.
• Own key fixed ops metrics: CSI, absorption, labor rate, and efficiency.
• Develop and coach the service advisor team with clear expectations.
• Drive technician productivity and guide certification progression.
• Manage department financials: revenue, expenses, and absorption targets.
• Maintain OEM certification compliance and warranty administration.
• Handle guest escalations with a solution-first approach.

Skills

Service Manager exp

Luxury brand exp

CSI/absorption performance

Coaching leadership

DMS experience

Valid driver's license

Tools

CDK

Reynolds & Reynolds

DealerSocket

Tekion

Job description

Hawaii | Maui | Honolulu | Mercedes-Benz | Luxury European brand | Service manager | Fixed ops | CSI | Absorption | Service drive manager | Luxury service management | Pipeline | General application | Hawaii relocation | Veterans encouraged to apply | $80,000 - $160,000+/yr

GENERAL APPLICATION: This is not a posting for a specific open position. We're building a pipeline of qualified Service Manager candidates for future openings at Mercedes-Benz of Maui and Mercedes-Benz of Honolulu. Submitting an application does not guarantee an interview or immediate consideration. Qualified candidates will be contacted as positions become available.

IS THIS YOU?

• You're a proven service leader -- Service Manager or strong Service Drive Manager -- who runs a productive, guest-first operation and holds your team to a consistent standard without managing around them
• You have luxury or import brand service experience and you're ready for a Hawaii Mercedes-Benz role when the right store opens -- or you're actively exploring a move to the islands and want Swickard to know who you are

Who We Are

Swickard Auto Group is a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you’re in Thousand Oaks or Anchorage, the standard is the same. Do right by people, every time

What You'll Do

• Lead the full service department -- advisors, technicians, and support staff -- to deliver consistent quality, efficiency, and guest satisfaction
• Own key fixed ops metrics -- CSI, absorption, effective labor rate, technician efficiency, hours per RO, and warranty compliance
• Develop and coach the service advisor team -- setting performance expectations and ensuring every advisor communicates with the clarity and follow-through a Mercedes-Benz ownership community expects
• Drive technician productivity and development -- partnering with shop leadership to manage workflow, improve efficiency, and support certification advancement
• Manage department financial performance -- monitoring revenue, expenses, and absorption targets
• Maintain Mercedes-Benz OEM certification compliance, warranty administration standards, and manufacturer relationship requirements
• Handle guest escalations with composure and a solution-first approach

What We're Looking For

• 2+ years of Service Manager or Service Drive Manager experience at a franchised dealership -- required. Strong drive managers with demonstrated fixed ops leadership and CSI performance will be considered
• Mercedes-Benz or luxury European brand service experience strongly preferred -- familiarity with MB's service processes, MBUSA programs, and the brand's high-expectation ownership profile is a meaningful advantage
• Demonstrated CSI and absorption performance -- you know what a well-run luxury service department looks like and you've built one
• A coaching-first leadership approach -- you develop your advisors and technicians rather than managing around them
• Prior DMS experience required -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record

What We Offer

• $80,000 - $160,000+/yr -- range varies by store, volume, and experience
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong Service Managers at Swickard grow into fixed ops director and multi-store operational leadership roles
• Employee vehicle purchase and service discounts

WHY SWICKARD AUTO GROUP -- HAWAII

• Two Mercedes-Benz stores in two of Hawaii's most active luxury markets -- Maui's high-net-worth resort and residential community and Honolulu's diverse, brand-loyal urban ownership base each offer a genuinely distinct service leadership opportunity
• Hawaii's hospitality culture runs deeper than most markets -- guests here expect warmth and genuine care as the baseline, and a Service Manager who builds a department around that standard earns loyalty that is remarkably durable
• Swickard's organizational infrastructure -- centralized HR, legal, finance, marketing, and fixed ops best practices -- supports Hawaii store leadership without the isolation that independent dealership management in a remote market can create
• For candidates considering relocation: Hawaii is one of the most sought-after places in the world to live and work. Year-round outdoor access, a genuinely multicultural community, and an island pace of life that most people only experience on vacation
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the operational standard for the service department, not just a poster on the wall