Service Director | Thousand Oaks Area Regional Application

Swickard Auto Group; Thousand Oaks (CA); Sur place; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Life insurance and supplemental covere

Paid time off and paid holidays

Executive-level visibility within a 40

Employee vehicle purchase and service 

Résumé du poste

Swickard Auto Group is building a pipeline of qualified Service Director candidates for future openings in Thousand Oaks, CA. This fixed ops leadership role oversees service, parts, and body shop where applicable, with P&L responsibility and a focus on CSI, absorption, and technician development.

Your track record should include 5+ years as Service Manager or Director, strong P&L fluency, and experience with luxury or import brands across our markets.

Qualifications

• 5+ years of Service Manager or Service Director experience at a franchised dealership.
• Luxury or import brand fixed ops leadership experience preferred across multiple luxury brands.
• Demonstrated absorption performance at or above 100%.
• Strong P&L fluency and data-driven decision making.
• Developer of people—coaches and builds bench strength in fixed ops.

Responsabilités

• Own the full fixed operations department (service, parts, body shop where applicable) as a unified P&L.
• Drive CSI, absorption, labor rate, technician efficiency, and gross profit to targets.
• Develop service and parts managers and build bench strength for growth.
• Partner with General Manager and fixed ops leadership to align with business objectives.
• Oversee manufacturer certification, warranty administration, and OEM relationships.
• Lead recruitment and development of technicians and service advisors.
• Monitor key fixed ops metrics (absorption, hours per RO, labor rate, productivity, parts fill rate).

Connaissances

CSI management

P&L fluency

People development

DMS experience

Talent recruiting

Outils

CDK

Reynolds & Reynolds

DealerSocket

Tekion

Description du poste

Description

Thousand Oaks CA | Fixed ops | Service Director | Service Manager | Absorption | CSI | Luxury brand | Import brand | 5+ years required | Pipeline | General application | Veterans encouraged to apply | $180,000 - $240,000+/yr

GENERAL APPLICATION:

This is not a posting for a specific open position. Swickard Auto Group is building a pipeline of qualified Service Director candidates for future single-store openings. Submitting an application does not guarantee an interview or immediate consideration. Qualified candidates will be contacted individually as positions become available.

IS THIS YOU?

• You're a proven fixed ops leader with 5+ years of Service Manager or Service Director experience -- you own CSI, absorption, technician development, and department financial performance, and your track record reflects it
• You lead by building the people and the processes around you, not by managing reactively -- your department runs at a high standard because of the culture you built, not because you're watching every repair order
• You're open to the right opportunity in Portland, Seattle, the Bay Area, or Thousand Oaks and want Swickard to know who you are before a specific role opens

WHO WE ARE

Swickard Auto Group is a hospitality company in the retail automotive space built on one idea -- be the favorite of our guests, our employees, and our manufacturing partners. We operate 40+ dealerships across the West Coast, Alaska, and Hawaii, and whether you're leading a store in Portland or Thousand Oaks, the standard is the same. Do right by people, every time.

WHAT YOU'LL DO

Service Director roles across our markets are single-store fixed ops leadership positions. Responsibilities typically include:

• Own the full fixed operations department -- service, parts, and body shop where applicable -- as a unified P&L with full accountability for performance
• Drive CSI, absorption, effective labor rate, technician efficiency, and gross profit to targets -- and hold your leadership team accountable to the same
• Develop service and parts managers -- coaching fixed ops leadership rather than bypassing them, and building the bench strength that supports growth
• Partner with the General Manager and variable ops leadership to align the store's fixed ops performance with overall business objectives
• Oversee manufacturer certification compliance, warranty administration, and OEM relationship management
• Lead recruiting, retention, and development of technicians and service advisors -- fixed ops talent is the foundation of sustainable absorption
• Monitor and act on key fixed ops metrics -- absorption, hours per RO, effective labor rate, technician productivity, parts fill rate, and aged inventory

WHAT WE'RE LOOKING FOR

• 5+ years of Service Manager or Service Director experience at a franchised dealership -- required
• Luxury or import brand fixed ops leadership experience strongly preferred -- Mercedes-Benz, BMW, Audi, Lexus, Toyota, Honda, Volvo, or comparable platforms represented across our four markets
• Demonstrated absorption performance at or above 100% -- you know what a self-sustaining fixed ops operation looks like and you've built one
• Strong P&L fluency -- you read your department financials, you understand what drives them, and you act on them proactively
• A developer of people -- your service managers, advisors, and technicians perform better because of how you lead them
• Prior DMS experience required -- familiarity with platforms such as CDK, Reynolds & Reynolds, DealerSocket, Tekion, or equivalent
• Valid driver's license with a clean driving record

WHAT WE OFFER

• $180,000 - $240,000+/yr -- range varies by store, brand, and market
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Executive-level visibility within a 40+ rooftop organization with an active acquisition pipeline -- Service Directors who perform at Swickard are the first consideration for expanded operational leadership as the organization grows
• Employee vehicle purchase and service discounts

WHY SWICKARD AUTO GROUP

• Swickard's organizational infrastructure -- centralized HR, legal, finance, marketing, and fixed ops best practices -- means a Service Director here focuses on leading the department rather than rebuilding operational foundations from scratch
• A company that promotes from within -- Service Directors who build strong, self-sustaining fixed ops operations at Swickard are the natural pipeline for broader operational and platform leadership roles as the organization expands
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- are the operational standard across every department, fixed ops included