Service Manager - Marine Dealership

Launch Watersports; Great Falls (MT); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on boats, parts, &

Professional development & career

Opportunity to lead an established dep

Job summary

Launch Watersports is seeking an experienced Service Manager to lead our Great Falls service team. You will drive technician performance, quality control, and customer satisfaction while managing workflow, parts, and profitability.

Join a growing, award-winning dealer known for premium products and exceptional service. You will recruit and develop a high-performing team, implement efficient processes, and deliver measurable results in a fast-paced environment.

Qualifications

• Minimum 3 years of service management or comparable leadership experience.
• Strong mechanical aptitude and understanding of diagnostic and repair operations.
• Proven ability to lead employees, manage performance, and maintain accountability.
• Experience managing service schedules, technician productivity, and repair workflows.
• Strong communication, organizational, and problem-solving skills.
• Ability to balance operational efficiency, customer satisfaction, and profitability.
• Comfortable using dealership management software and business technology.

Responsibilities

• Lead, coach, and manage service technicians, detailers, and service advisors.
• Establish clear expectations for performance, productivity, attendance, workmanship, and professionalism.
• Recruit, train, and develop employees while fostering a positive, accountable team environment.
• Address performance concerns promptly and recognize outstanding results.

Skills

3+ years leadership

mechanical aptitude

team leadership

service scheduling

communication

organizational skills

problem solving

Tools

DMS software

Job description

The Opportunity

Launch Watersports is one of Montana's premier marine dealerships and the state's exclusive Malibu and Axis dealer. Recently recognized as Malibu's Top Dealer in the Western Region, we've built our reputation around premium products, exceptional customer service, and a commitment to excellence.

With dealership locations in Great Falls and Kalispell, along with our marina operations at Holter Lake, we continue to grow and invest in our people, facilities, and operations.

Our Great Falls service department offers comprehensive marine services, including mechanical diagnostics and repairs, routine maintenance, professional boat detailing, and specialized in-house fiberglass and gelcoat repairs.

We're seeking an experienced, motivated Service Manager to lead our Great Falls service department and play a key role in our continued success.

We're looking for more than someone to simply maintain the status quo. We want a proven leader who can take ownership of an established service department, develop a high-performing team, improve operational efficiency, and consistently deliver an exceptional customer experience.

The Service Manager oversees all aspects of the department's operations, including personnel management, technician productivity, workflow, repair quality, customer satisfaction, and financial performance.

The ideal candidate combines strong leadership abilities with mechanical knowledge, business management skills, and a commitment to accountability and continuous improvement.

This is an opportunity to make a meaningful impact, develop a talented team, and help build one of the best marine service departments in the region.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and manage service technicians, detailers, and service advisors.
• Establish clear expectations for performance, productivity, attendance, workmanship, and professionalism.
• Recruit, train, and develop employees while fostering a positive, accountable team environment.
• Address performance concerns promptly and recognize outstanding results.

Service Operations & Quality Control

• Oversee daily scheduling, technician assignments, repair orders, and departmental workflow.
• Ensure work is completed efficiently, correctly, and on schedule, with an emphasis on quality and doing the job right the first time.
• Monitor technician productivity, labor efficiency, and department capacity.
• Coordinate parts availability, warranty repairs, and manufacturer communications.
• Maintain an organized, clean, safe, and professional service facility.
• Develop and improve operational processes to increase efficiency and consistency.

Financial Performance & Customer Satisfaction

• Take ownership of departmental revenue, gross profit, expenses, and overall profitability.
• Monitor key performance indicators and identify opportunities for improvement.
• Work closely with dealership leadership to establish goals and drive results.
• Ensure customers receive clear communication, realistic timelines, and exceptional service.
• Resolve customer concerns professionally while building lasting relationships.

Qualifications

Required

• Minimum 3 years of service management or comparable leadership experience.
• Strong mechanical aptitude and understanding of diagnostic and repair operations.
• Proven ability to lead employees, manage performance, and maintain accountability.
• Experience managing service schedules, technician productivity, and repair workflows.
• Strong communication, organizational, and problem-solving skills.
• Ability to balance operational efficiency, customer satisfaction, and profitability.
• Comfortable using dealership management software and business technology.

Preferred

• Experience in marine, automotive, powersports, RV, heavy equipment, or a related service industry.
• Familiarity with service department financial reporting and performance metrics.
• Experience with manufacturer warranty processes and dealership operations.
• Experience overseeing multiple service disciplines, including mechanical repair, body repair, refinishing, or detailing.

Marine industry experience is preferred but not required. We recognize that exceptional leadership and service management skills can transfer across industries.

Compensation & Benefits

• Competitive annual salary of $65,000–$100,000, based on experience.
• Performance-based bonus opportunities.
• Health, dental, and vision insurance.
• Paid time off and paid holidays.
• Employee discounts on boats, parts, and accessories.
• Opportunities for professional development and career growth.
• The opportunity to lead an established department within a growing, award-winning dealership.

Why Join Launch Watersports?

At Launch Watersports, we believe great dealerships are built by great people. We invest in premium products, quality facilities, and employees who take pride in their work.

You’ll have the opportunity to work directly with dealership leadership, implement meaningful improvements, and be recognized for the results you deliver.

We’re looking for someone who takes ownership, leads by example, develops their team, and maintains high standards for quality and customer service.

If you’re an experienced service leader ready to take the next step in your career, we’d like to hear from you.