Service Manager: Lead Tech Teams, Safety & Growth

Yancey Bros. Co.; Town of Brunswick (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan with match

Employee profit sharing

Medical, vision & dental

Paid time off

Tuition reimbursement

Tool allowance

Job summary

Yancey Bros. Co. seeks a Service Manager to lead technicians and supervisors in daily service operations at the Albany, GA location. You will be responsible for safety, hiring and developing staff, and achieving financial targets for the store while maintaining strong customer relationships.

The role requires 3–5 years of relevant experience, excellent problem-solving, and strong communication and organizational skills to drive performance and customer satisfaction.

Qualifications

• Minimum of 3 to 5 years of experience.
• Problem-solving skills to meet customer and employee needs.
• Excellent people skills with customer service experience.
• Excellent organizational and communication skills.

Responsibilities

• Lead technicians and supervisors in daily service operations.
• Develop and manage branch budget, costs and staffing.
• Ensure safety training and a safe work environment.
• Enforce SOPs and company policies across the team.
• Motivate staff and conduct annual performance reviews.
• Support revenue and inventory planning for the store.

Skills

Customer service

Problem solving

Communication skills

Organizational skills

People skills

Education

High school diploma

Job description

Yancey Bros. Co. seeks a Service Manager to lead technicians and supervisors in daily service operations at the Albany, GA location. You will be responsible for safety, hiring and developing staff, and achieving financial targets for the store while maintaining strong customer relationships.

The role requires 3–5 years of relevant experience, excellent problem-solving, and strong communication and organizational skills to drive performance and customer satisfaction.