Service Manager — Lead Teams & Elevate Service

Truck Centers, Inc.; Morton (IL); On-site; USD 79,323 - 118,984; Full time

Benefits offered by this job

401k matching

Health insurance

Paid time off

Disability insurance

FSA/HSA options

Life & AD&D

Maternity leave

Employee assistance program

Wellness program

Uniforms provided

Job summary

Truck Centers, Inc. in Morton, IL is seeking a Service Manager to lead a team of technicians and office staff, ensuring top-tier service throughout the repair process. You will oversee daily operations, uphold OEM standards, and maintain tools and equipment.

The role emphasizes mentorship, strong customer communication, and process improvement to boost satisfaction and efficiency. Relocation assistance is available if needed.

Qualifications

• 5+ years leading large teams in a dealership or transportation setting.
• Proven coaching/leadership to develop staff and drive results.
• Strong knowledge of truck systems, parts, and dealership ops.
• Experience managing budgets, analyzing data, and improving efficiency.
• Excellent organizational and communication skills.

Responsibilities

• Lead daily service department operations to run efficiently.
• Oversee payroll and timekeeping accuracy.
• Coach, mentor, and develop technicians and staff.
• Ensure timely, professional customer communication.
• Collaborate with Parts and Sales to enhance the customer experience.
• Drive safety, quality workmanship, and compliance.

Skills

Leadership

Team management

Customer service

Operational excellence

Budget management

Communication

MS Office

Valid driver's license

Job description

Truck Centers, Inc. in Morton, IL is seeking a Service Manager to lead a team of technicians and office staff, ensuring top-tier service throughout the repair process. You will oversee daily operations, uphold OEM standards, and maintain tools and equipment.

The role emphasizes mentorship, strong customer communication, and process improvement to boost satisfaction and efficiency. Relocation assistance is available if needed.