Service Manager - Relocation Assistance Available

Truck Centers, Inc.; Morton (IL); On-site; USD 79,323 - 118,984; Full time

Benefits offered by this job

401(k) with company match

Health insurance with multiple plan 옵션

Paid time off including volunteer time

Disability insurance

FSA and HSA options

Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. in Morton, IL is seeking a Service Manager to lead the service department and develop a high-performing team. The role includes managing daily operations, payroll oversight, and ensuring compliance with OEM standards, while delivering top-tier customer service throughout the repair process.

Relocation assistance is available. The position offers competitive compensation and benefits, with a focus on safety, teamwork, and continuous improvement in a fast-paced environment.

Qualifications

• 5+ years of experience leading large groups or departments, transportation or dealership experience preferred.
• Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development.
• Strong knowledge of truck systems, parts, and dealership operations.
• Proven ability to lead, develop, and motivate a team.
• Exceptional organizational, communication, and problem-solving skills.
• Experience managing budgets, analyzing data, and driving efficiency.
• Proficiency with computers, tablets, and MS Office.
• Valid driver's license with ability to meet insurance requirements.
• Must be willing to participate in a pre-employment background check and drug screen.

Responsibilities

• Lead day-to-day operations of the service department to keep things running efficiently.
• Oversee department payroll and ensure accuracy in timekeeping.
• Ensure compliance with company policies and OEM standards.
• Monitor the condition of shop tools, equipment, and vehicles.
• Coach, mentor and develop technicians and office staff.
• Host bi-weekly team huddles to align on updates and improvements.
• Lead onboarding, training, and development plans for new and current team members.
• Handle performance reviews, attendance management, and team accountability.
• Ensure timely and professional communication with every customer.
• Resolve service concerns promptly and professionally.
• Collaborate with Parts and Sales to provide a seamless customer experience.
• Oversee warranty and policy claim processes and liaison with factory reps.
• Build relationships with customers through regular visits.
• Evaluate and improve workflow and repair cycle times.
• Partner with Continuous Improvement Coordinator to enhance department performance.
• Conduct market research to stay competitive in labor rates and services.
• Ensure safety standards and compliance procedures are met.
• Set and achieve monthly service goals.
• Support Elite Support initiatives and participate in Change Management Team.

Skills

Leadership

Coaching

Budgeting

Communication

Problem-solving

Organizational skills

Team management

Tools

MS Office

Job description

Service Manager - Relocation Assistance Available

• Full-time


• Compensation: USD 79322.88 - USD 118984.32 - yearly

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Are you a motivated leader who’s passionate about developing people, delivering outstanding customer service, and driving operational excellence? If you thrive in a fast-paced, problem-solving environment—Truck Centers, Inc. wants to meet you!

Why Join Truck Centers, Inc.?

As a family-owned dealership with a people-first mindset, we’ve built a reputation for being industry leaders in both service and culture. As our next Service Manager in Morton, IL, you’ll lead a dedicated team of technicians and office staff, ensuring every customer receives top-tier service throughout the repair process.

We are offering relocation assistance for this position if needed!

What You’ll Do:

Lead Daily Operations

• Manage day-to-day operations of the service department to keep things running efficiently.


• Oversee department payroll and ensure accuracy in timekeeping.


• Ensure compliance with company policies and OEM standards.


• Monitor the condition of shop tools, equipment, and vehicles.

Coach, Mentor & Develop the Team

• Support, train, and guide technicians and office personnel in their roles.


• Host bi-weekly team huddles to align on updates, expectations, and improvements.


• Lead onboarding, training, and development plans for new and current team members.


• Handle performance reviews, attendance management, and team accountability.


• Ensure timely and professional communication with every customer.


• Resolve service concerns promptly and professionally.


• Collaborate with Parts and Sales to provide a seamless customer experience.


• Oversee warranty and policy claim processes and serve as a liaison with factory reps.


• Build relationships with current and prospective customers through regular visits.


• Evaluate and improve workflow and repair cycle times.


• Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.


• Conduct market research to stay competitive in labor rates, compensation, and services.


• Ensure safety standards and compliance procedures are always met.

Contribute to Business Growth

• Set and achieve monthly service goals.


• Support Elite Support initiatives and participate in the Change Management Team (CMT).


• Stay current on OEM updates, industry trends, and training opportunities.


• Look for ways to grow our service offerings and customer base.

What We're Looking For:

• 5+ years of experience leading large groups or departments, transportation or dealership experience preferred


• Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development


• Strong knowledge of truck systems, parts, and dealership operations


• Proven ability to lead, develop, and motivate a team


• Exceptional organizational, communication, and problem-solving skills


• Experience managing budgets, analyzing data, and driving efficiency


• Proficiency with computers, tablets, and MS Office


• Valid driver's license with ability to meet insurance requirements


• Must be willing to participate in a pre-employment background check and drug screen

Preferred Qualifications:

• CIC Level I or II training

What We Offer:

Pay Range: $79,322.88 - $118,984.32 per year with incentive eligibility

• 401(k) with company match


• Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance


• Paid time off including paid volunteer time


• Disability insurance


• FSA and HSA options


• Company paid Life and AD&D insurance


• Maternity leave


• Employee assistance program


• Wellness program

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.

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