Service Operations Leader - Relocation Included

Truck Centers, Inc.; Morton (IL); On-site; USD 79,323 - 118,984; Full time

Benefits offered by this job

401(k) with company match

Health insurance with multiple plan 옵션

Paid time off including volunteer time

Disability insurance

FSA and HSA options

Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. in Morton, IL is seeking a Service Manager to lead the service department and develop a high-performing team. The role includes managing daily operations, payroll oversight, and ensuring compliance with OEM standards, while delivering top-tier customer service throughout the repair process.

Relocation assistance is available. The position offers competitive compensation and benefits, with a focus on safety, teamwork, and continuous improvement in a fast-paced environment.

Qualifications

• 5+ years of experience leading large groups or departments, transportation or dealership experience preferred.
• Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development.
• Strong knowledge of truck systems, parts, and dealership operations.
• Proven ability to lead, develop, and motivate a team.
• Exceptional organizational, communication, and problem-solving skills.
• Experience managing budgets, analyzing data, and driving efficiency.
• Proficiency with computers, tablets, and MS Office.
• Valid driver's license with ability to meet insurance requirements.
• Must be willing to participate in a pre-employment background check and drug screen.

Responsibilities

• Lead day-to-day operations of the service department to keep things running efficiently.
• Oversee department payroll and ensure accuracy in timekeeping.
• Ensure compliance with company policies and OEM standards.
• Monitor the condition of shop tools, equipment, and vehicles.
• Coach, mentor and develop technicians and office staff.
• Host bi-weekly team huddles to align on updates and improvements.
• Lead onboarding, training, and development plans for new and current team members.
• Handle performance reviews, attendance management, and team accountability.
• Ensure timely and professional communication with every customer.
• Resolve service concerns promptly and professionally.
• Collaborate with Parts and Sales to provide a seamless customer experience.
• Oversee warranty and policy claim processes and liaison with factory reps.
• Build relationships with customers through regular visits.
• Evaluate and improve workflow and repair cycle times.
• Partner with Continuous Improvement Coordinator to enhance department performance.
• Conduct market research to stay competitive in labor rates and services.
• Ensure safety standards and compliance procedures are met.
• Set and achieve monthly service goals.
• Support Elite Support initiatives and participate in Change Management Team.

Skills

Leadership

Coaching

Budgeting

Communication

Problem-solving

Organizational skills

Team management

Tools

MS Office

Job description

Truck Centers, Inc. in Morton, IL is seeking a Service Manager to lead the service department and develop a high-performing team. The role includes managing daily operations, payroll oversight, and ensuring compliance with OEM standards, while delivering top-tier customer service throughout the repair process.

Relocation assistance is available. The position offers competitive compensation and benefits, with a focus on safety, teamwork, and continuous improvement in a fast-paced environment.