Lead Automotive Service Manager — Drive Service Excellence

Griffith-Ford-SAN-Marco; San Marcos (TX); On-site; USD 89,000 - 167,000; Full time

Benefits offered by this job

Competitive compensation

Team environment

Career growth

Health and dental insurance

Paid time off

Job summary

Griffith Ford San Marcos is seeking a dedicated Service Manager in San Marcos, TX to lead the service department, optimize workflow, and uphold high quality standards. You will work with technicians, advisors, and customers to drive service excellence and customer satisfaction.

You will manage schedules, resolve issues, oversee billing, train staff, and collaborate with other departments to improve dealership operations.

Qualifications

• Proven experience in a service management role, preferably within the automotive industry.
• Strong leadership and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to manage multiple priorities and work under pressure.
• Exceptional customer service and communication skills.
• Knowledge of automotive service procedures and industry standards is preferred.
• Proficiency with dealership management systems is a plus.

Responsibilities

• Manage and coordinate the service department staff, including technicians and service advisors.
• Ensure high levels of customer satisfaction by delivering prompt and professional service.
• Monitor workflow and ensure efficient use of resources while maintaining quality standards.
• Handle customer complaints and resolve issues in a timely and effective manner.
• Maintain accurate service records and oversee billing and invoicing processes.
• Train and develop service staff to enhance skills and team performance.
• Collaborate with other departments to improve overall dealership operations.

Skills

Leadership

Customer service

Communication

Organization

Problem-solving

Tools

Dealership management system

Job description

Griffith Ford San Marcos is seeking a dedicated Service Manager in San Marcos, TX to lead the service department, optimize workflow, and uphold high quality standards. You will work with technicians, advisors, and customers to drive service excellence and customer satisfaction.

You will manage schedules, resolve issues, oversee billing, train staff, and collaborate with other departments to improve dealership operations.