Service Manager: Lead Shop Profit & Customer Delight

The Motorcycle Company

Washington (District of Columbia)

On-site

USD 60,000 - 80,000

Full time

14 days+
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Job summary

A leading motorcycle dealership is looking for a Service Manager to oversee the service department, ensuring profitability and high customer satisfaction. Responsibilities include leading and managing a team, addressing customer needs, and developing departmental objectives. The ideal candidate has at least five years of experience in a motor vehicle dealership service department, strong leadership qualities, and a passion for motorcycles. Proficiency in relevant software and strong sales skills are essential for success in this role. This position is based in Washington, DC.

Qualifications

  • 5 years of experience in a service department at a motor vehicle dealership.
  • Strong leadership and management skills.
  • Experience coaching and developing high-performance teams.

Responsibilities

  • Achieve maximum profitability of the service department.
  • Ensure high customer satisfaction levels.
  • Lead and manage service personnel effectively.

Skills

Leadership
Sales Management
Customer Service
Team Coaching
Motorcycle Knowledge
Computer Proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite
Point-of-sale Software
Google Drive

Job description

A leading motorcycle dealership is looking for a Service Manager to oversee the service department, ensuring profitability and high customer satisfaction. Responsibilities include leading and managing a team, addressing customer needs, and developing departmental objectives. The ideal candidate has at least five years of experience in a motor vehicle dealership service department, strong leadership qualities, and a passion for motorcycles. Proficiency in relevant software and strong sales skills are essential for success in this role. This position is based in Washington, DC.
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