Service Manager: Lead Shop Profit & Customer Delight

The Motorcycle Company; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading motorcycle dealership is looking for a Service Manager to oversee the service department, ensuring profitability and high customer satisfaction. Responsibilities include leading and managing a team, addressing customer needs, and developing departmental objectives. The ideal candidate has at least five years of experience in a motor vehicle dealership service department, strong leadership qualities, and a passion for motorcycles. Proficiency in relevant software and strong sales skills are essential for success in this role. This position is based in Washington, DC.

Qualifications

• 5 years of experience in a service department at a motor vehicle dealership.
• Strong leadership and management skills.
• Experience coaching and developing high-performance teams.

Responsibilities

• Achieve maximum profitability of the service department.
• Ensure high customer satisfaction levels.
• Lead and manage service personnel effectively.

Skills

Leadership

Sales Management

Customer Service

Team Coaching

Motorcycle Knowledge

Computer Proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Point-of-sale Software

Google Drive

Job description

A leading motorcycle dealership is looking for a Service Manager to oversee the service department, ensuring profitability and high customer satisfaction. Responsibilities include leading and managing a team, addressing customer needs, and developing departmental objectives. The ideal candidate has at least five years of experience in a motor vehicle dealership service department, strong leadership qualities, and a passion for motorcycles. Proficiency in relevant software and strong sales skills are essential for success in this role. This position is based in Washington, DC.