Service Manager - Lead Ops, People & Customer Experience

Jim Taylor Buick GMC; Indiana (PA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation and Holidays

Mental & Physical Therapy Services

Employee Discount Program

Training & Career Development

Referral Bonuses

Employee Appreciation Events

Job summary

Jim Taylor Auto Group is seeking a Service Manager to lead the service department, strengthen customer relationships, and drive operational excellence. The role focuses on daily operations, goal setting, and delivering high-quality service experiences.

The ideal candidate has proven service management experience, strong leadership, and a commitment to consistent, top-tier service that builds trust and repeat business.

Qualifications

• Minimum of 3 years of management experience.
• Strong customer service and leadership background.
• High school diploma or higher education.

Responsibilities

• Lead daily operations of the service department to ensure efficiency and quality.
• Build and maintain strong relationships with customers.
• Communicate clearly with customers regarding service needs, timelines, and updates.
• Hire, train, supervise, and support service department personnel.
• Establish departmental goals, budgets, and performance expectations.
• Monitor customer satisfaction and address concerns promptly and professionally.

Skills

Management experience

Customer service

Leadership

Education

High school diploma or higher

Job description

Jim Taylor Auto Group is seeking a Service Manager to lead the service department, strengthen customer relationships, and drive operational excellence. The role focuses on daily operations, goal setting, and delivering high-quality service experiences.

The ideal candidate has proven service management experience, strong leadership, and a commitment to consistent, top-tier service that builds trust and repeat business.