Client-Focused Auto Service Advisor

Jim Taylor Ford Lincoln; Monroe (LA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Plan

Paid Vacation and Holidays

Free Medical Clinic Access

Mental & Physical Therapy Services

Nutritionist Access

Employee Discount Program

Training & Career Development

Referral Bonuses

Employee Appreciation Events

Job summary

Jim Taylor Auto Group is seeking a full-time Service Advisor to deliver an outstanding customer experience and keep the service process organized, efficient, and professional. The role emphasizes effective communication, problem solving, and building trust with customers regarding their vehicle needs.

The ideal candidate will be confident with people, calm under pressure, and motivated to succeed, with a focus on detailing service recommendations and coordinating with the service team for timely

Qualifications

• 2+ years of customer service experience.
• High school diploma or equivalent.
• Excellent Customer Service.

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and help determine service needs
• Prepare and manage repair orders, estimates, and approvals
• Communicate service recommendations, timelines, and updates clearly
• Coordinate with technicians and service team to ensure smooth workflow
• Follow up with customers to ensure satisfaction
• Maintain accurate records and support high customer service standards

Skills

Customer service

Communication

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Jim Taylor Auto Group is seeking a full-time Service Advisor to deliver an outstanding customer experience and keep the service process organized, efficient, and professional. The role emphasizes effective communication, problem solving, and building trust with customers regarding their vehicle needs.

The ideal candidate will be confident with people, calm under pressure, and motivated to succeed, with a focus on detailing service recommendations and coordinating with the service team for timely