Service Manager: Lead Team & Elevate Customer Experience

Jim Taylor Ford Lincoln; Rayville, Ruston, Monroe (LA, LA, LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation and Holidays

Free Medical Clinic Access

Free Mental & Physical Therapy

Employee Discount Program

Ongoing Training & Career Development

Employee Referral Bonuses

Employee Appreciation Events

Job summary

Jim Taylor Auto Group is seeking a Service Manager to lead the service department, focusing on customer relationships, team development, and operational excellence. This role oversees daily service operations, sets departmental goals, and drives high-quality service experiences.

Ideal candidates will have proven service management experience, strong leadership, and a commitment to delivering consistent, exceptional customer care.

Qualifications

• Minimum of 3 years of management experience.
• Strong customer service and leadership background.
• Valid driver's license with a clean driving record.
• High school diploma or higher education.

Responsibilities

• Lead daily operations of the service department to ensure efficiency and quality.
• Build and maintain strong relationships with customers.
• Communicate clearly with customers regarding service needs, timelines, and updates.
• Hire, train, supervise, and support service department personnel.
• Establish departmental goals, budgets, and performance expectations.
• Monitor customer satisfaction and address concerns promptly and professionally.

Skills

Management experience

Customer service

Leadership

Education

High school diploma

Job description

Jim Taylor Auto Group is seeking a Service Manager to lead the service department, focusing on customer relationships, team development, and operational excellence. This role oversees daily service operations, sets departmental goals, and drives high-quality service experiences.

Ideal candidates will have proven service management experience, strong leadership, and a commitment to delivering consistent, exceptional customer care.