Service Manager

Workstream; Lakeland (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Daily Pay

Paid Time Off

Health insurance

401 K/ Retirement

Growth opportunities

Job summary

Popeyes is seeking a Service Manager to lead daily restaurant operations in a fast-paced environment. You will train staff, supervise service standards, and ensure guests receive a memorable dining experience. The role emphasizes teamwork, communication, and a strong commitment to quality and safety.

Responsibilities include coordinating with the kitchen, managing schedules, and monitoring performance. We value initiative, reliability, and a passion for growth within the Popeyes brand.

Qualifications

• Strong attention to detail and a passion for food quality and presentation.

Responsibilities

• Oversee training and execution of service standards, ensuring a memorable dining experience.
• Coordinate with kitchen and production teams to communicate guest needs and ensure timely service.
• Manage daily tasks, scheduling, and performance tracking to maintain high quality and efficiency.
• Address guest concerns professionally and escalate issues when needed.

Skills

Attention to detail

Team communication

Adaptability

Customer service

Job description

Pulse is seeking a Service Manager to join our team! You will be responsible for providing customers with a

memorable dining experience. The Service Manager is passionate about providing Guests with the best

experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized

by the opportunity to learn, grow, and explore your career potential.

Essential Duties and Responsibilities:

Training and Execution

• Cajun Hospitality/ TIP-TOP
• Suggestive Selling
• Service Basics
• H.E.A.R.T.
• Manage Alerts
• Drive Thru service with speed initiatives
• Cross-training of team members and PA completions
• Echo communication from Service Team to Production Team
• LTO training of procedures and follow-up of the execution
• Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)
• 5-day New Hire Training plan executed, schedule NH and cross training
• Developing a Pros Team or crew trainers
• Completing and analyzing the Service Tracker

Administrative Work

• Weekly forecasted sales to be submitted to RGM by EOD Monday
• Weekly Food and chicken orders
• Weekly writing of schedule to be submitted to RGM by EOD Tuesday
• Weekly review and goal setting for the shift huddles
• Weekly review and goal setting for the restaurant’s rSuccess Scorecard /ACR
• Handling guest complaints and Qualtrics alerts
• All management team and team members have access to Popeyes Academy
• Tracking the progress of team members and the management team in the Popeyes Academy
• Document smallware that needed to be purchased for the service area by completing the Smallware
• Inventory in Zenput

Restaurant Follow Up

• Communicates with the RGM regarding ongoing issues with the production and service team
• All Daily tasks for the Image Calendar completed in Zenput
• Dining room and packing areas are neat, clean, and organized
• Curb Appeal – landscaping, corners of the parking lot, signage, drive-thru menus, trash cans
• Cashier/Drive-Thru areas are neat, clean, and organized
• Marketing Materials, POPs, and table tents are in good condition
• Proper FOH closing procedures are being followed
• Accountable for Drive-thru times
• Service Tracker completed daily
• IDMB/ODMB and Music in working condition

Requirements:

• Strong attention to detail and a passion for food quality and presentation.
• Ability to work effectively in a team environment and communicate clearly with team members in a fast-paced environment.
• Previous experience in a kitchen or food service environment is preferred but not required.
• Ability to stand on your feet for a minimum of 4 hours and up to 8-10 hours.
• Capable of reaching overhead, bending, and lift, push and pull up to 50 lbs without assistance.
• Willingness to work weekends, holidays, and flexible shifts.
• Motivation to learn and follow directions.
• Black Dress Pants and Non-Slip Shoes: Provide your own attire for a professional appearance and safety in the workplace.
• Working Hours: Works up to 45-50 hours per week.

Work Environment:

• Fast-paced restaurant setting
• Exposure to kitchen equipment and cleaning chemicals
• May involve working in hot or cold conditions

Benefits:

• Competitive Pay and Bonus Opportunities
• Daily Pay & Electronic Pay
• Paid Time Off
• Discounts and Perks
• Shift Meal
• Health insurance: Medical, Dental & Vision
• 401 K/ Retirement
• Fun and Fast-Paced Work Environment
• Opportunities for Growth and Advancement

Location: 4904 - Lakeland - Tampa

Popeyes® is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes® restaurants are deeply proud of their food and their heritage – and they want to share that pride with you!

Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining a Popeyes® restaurant team near you.