Service Manager — Lead Guest Experience & FOH Team

Texas Roadhouse; Hadley (MA); On-site; USD 62,500 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Paid Vacation

Parental and Bereavement Leave

Donor and Maternity Leave

Adoption Assistance

Disability Insurance

Life Insurance

401(k) Retirement Plan

Tuition Reimbursements

Profit-Sharing Program

RSU Program

Community Involvement

Job summary

Texas Roadhouse in Hadley, MA is seeking a Service Manager to lead Front of House operations, drive sales, uphold service standards, and ensure Guest satisfaction. The role reports to restaurant leadership and involves coaching staff, scheduling, and maintaining safety and food-handling practices.

We offer comprehensive benefits after 30 days and a competitive annual pay of $62,500–$65,000, with monthly profit-sharing and RSU programs.

Qualifications

• Experience in Front of House management and supervision.
• Ability to drive sales and guest satisfaction.
• Knowledge of liquor laws and Responsible Alcohol Service.
• Experience hiring and evaluating staff.
• Ability to create schedules and manage shifts.
• Commitment to safety and food handling procedures.

Responsibilities

• Drive sales, steps of service, and guest satisfaction.
• Enforce employment policies and oversee cleanliness and safety.
• Provide Front of House training and supervise staff.
• Manage performance, coaching, and discipline for Front of House.
• Manage liquor orders and control liquor costs.
• Enforce liquor laws and Responsible Alcohol Service guidelines.
• Mentor key employees with daily feedback during 1-on-1s.
• Review applications, interview, and hire Front of House staff.
• Direct hours and weekly schedules and assign tasks.
• Create a fun, safe environment with contests and incentives.
• Understand, manage, and practice safe food handling procedures.

Skills

Guest service

Team leadership

Staff coaching

Scheduling

Training

Liquor cost control

Safety compliance

Food safety

Job description

Texas Roadhouse in Hadley, MA is seeking a Service Manager to lead Front of House operations, drive sales, uphold service standards, and ensure Guest satisfaction. The role reports to restaurant leadership and involves coaching staff, scheduling, and maintaining safety and food-handling practices.

We offer comprehensive benefits after 30 days and a competitive annual pay of $62,500–$65,000, with monthly profit-sharing and RSU programs.