Service Manager: Lead & Grow Pest Control Team

Rollins, Inc.; Grand Rapids (MI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Company vehicle

Gas card

Medical insurance

Dental insurance

Vision insurance

Maternity coverage

Life Insurance

401(k) with match

Employee stock purchase plan

Paid vacation

Paid holidays & sick leave

Tuition reimbursement

Scholarships

Job summary

Rollins, Inc.’s Orkin Service Manager in Grand Rapids is a leadership role overseeing service operations, driving safety, training, and exceptional customer service.

The position blends technical pest-control knowledge with strong people skills, offering a company vehicle, competitive pay, a 401(k) plan, and comprehensive benefits, plus opportunities for career growth and community involvement.

Qualifications

• Sales experience preferred.
• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain pesticide license/certification if required (company paid).
• Ability to work in the field independently and interact with clients.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to provide the world’s best service, prioritizing safety.
• Conduct yourself with professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent on the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings.
• Oversee the Orkin Pro Ride-Along program.
• Ensure customer expectations are met or exceeded through inspections and actions.
• Champion innovation by supporting the team in adopting new products and technology.
• Monitor scheduling, routing and inventory to drive efficiencies.

Skills

Sales experience

Education

High School Diploma or equivalent

Job description

Rollins, Inc.’s Orkin Service Manager in Grand Rapids is a leadership role overseeing service operations, driving safety, training, and exceptional customer service.

The position blends technical pest-control knowledge with strong people skills, offering a company vehicle, competitive pay, a 401(k) plan, and comprehensive benefits, plus opportunities for career growth and community involvement.