Service Manager: Lead, Coach & Elevate Customer Experience

Paycom - ATS; Norman (OK); On-site; USD 60,000 - 110,000; Full time

Job summary

Nelson Mazda Norman is seeking a Service Manager to lead the service department with engagement and accountability. This hands-on role requires coaching, multitasking, and a focus on great people performance in a high-volume shop.

You will drive customer satisfaction, cooperate with parts and technicians, and foster a culture of accountability while maintaining standards and processes daily.

Qualifications

• Previous automotive service management or leadership experience preferred but not required.
• Strong ability to coach, motivate, and hold team members accountable.
• Excellent communication skills with employees, customers, and leadership.

Responsibilities

• Lead the Service Department and set the standard for performance and customer experience.
• Coach and develop Service Advisors and department team members.
• Monitor performance and proactively address underperformance and escalations.

Skills

Leadership

Coaching

Team development

Communication

Problem solving

Multitasking

Accountability

Tools

MS Office

Job description

Nelson Mazda Norman is seeking a Service Manager to lead the service department with engagement and accountability. This hands-on role requires coaching, multitasking, and a focus on great people performance in a high-volume shop.

You will drive customer satisfaction, cooperate with parts and technicians, and foster a culture of accountability while maintaining standards and processes daily.