Hands-On Service Manager: Lead, Coach, Elevate Team

Paycom - ATS; Edmond (OK); On-site; USD 60,000 - 110,000; Full time

Job summary

Nelson Mazda Norman is seeking a highly engaged Service Manager to lead the service department with accountability, coaching, and a strong focus on customer experience. This hands-on leadership role demands presence, problem-solving, and the ability to develop people daily.

You will manage scheduling, escalate customer concerns, and work closely with Parts, Sales, Technicians, and leadership to maintain high standards and profitability.

Qualifications

• Previous automotive service management or leadership experience is a plus.
• Strong ability to coach, develop, motivate, and hold team members accountable.
• Excellent multitasking and prioritization in a high-volume environment.
• Proven problem-solving, decision-making, and communication skills.

Responsibilities

• Lead the Service Department and set performance standards.
• Coach Service Advisors and department team members.
• Monitor performance and take action when results lag.
• Support daily workflow, scheduling, escalations, and staffing.
• Collaborate with Parts, Sales, Technicians to improve customer experience.
• Address customer concerns professionally and seek resolutions.

Skills

Leadership

Coaching

Team development

Multitasking

Problem solving

Communication

Accountability

Customer experience

Job description

Nelson Mazda Norman is seeking a highly engaged Service Manager to lead the service department with accountability, coaching, and a strong focus on customer experience. This hands-on leadership role demands presence, problem-solving, and the ability to develop people daily.

You will manage scheduling, escalate customer concerns, and work closely with Parts, Sales, Technicians, and leadership to maintain high standards and profitability.