Service Manager - Lead Auto Service & Team Excellence

Cochran Cars; Monroeville (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) with company match

Competitive pay

Job summary

Cochran is actively seeking a Service Manager for the Infiniti service department in Monroeville. You will lead a full-service team, ensure high CSI, and coordinate service operations to deliver exceptional customer experiences.

Qualified candidates bring at least 2 years of dealership service management, a proven leadership record, and a strong customer-focused mindset. A high school diploma is required, and Cochran offers a comprehensive benefits package including health insurance, PTO,

Qualifications

• Minimum 2 years of experience as a Service Manager in a dealership.
• Proven leadership ability.
• Strong focus on providing excellent customer service.
• Ability to foster a strong team atmosphere.
• High school diploma is required.

Responsibilities

• Assist customers in servicing, repairing, and explaining each service need.
• Understand customers' requirements and concerns; match requirements to service options.
• Keep customers informed and updated during service of their vehicle.
• Attend product training as required and stay abreast of new products and features.
• Maintain a service customer follow-up system to encourage repeat and referral business and improve customer satisfaction.
• Hire and supervise all service department personnel and monitor their performance.

Skills

Leadership

Customer service

Team building

Dealership experience

Education

High school diploma

Job description

Cochran is actively seeking a Service Manager for the Infiniti service department in Monroeville. You will lead a full-service team, ensure high CSI, and coordinate service operations to deliver exceptional customer experiences.

Qualified candidates bring at least 2 years of dealership service management, a proven leadership record, and a strong customer-focused mindset. A high school diploma is required, and Cochran offers a comprehensive benefits package including health insurance, PTO,