Service Manager

Cochran Cars; Monroeville (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

401(k) with company match

Competitive pay

Job summary

Cochran is actively seeking a Service Manager for the Infiniti service department in Monroeville. You will lead a full-service team, ensure high CSI, and coordinate service operations to deliver exceptional customer experiences.

Qualified candidates bring at least 2 years of dealership service management, a proven leadership record, and a strong customer-focused mindset. A high school diploma is required, and Cochran offers a comprehensive benefits package including health insurance, PTO,

Qualifications

• Minimum 2 years of experience as a Service Manager in a dealership.
• Proven leadership ability.
• Strong focus on providing excellent customer service.
• Ability to foster a strong team atmosphere.
• High school diploma is required.

Responsibilities

• Assist customers in servicing, repairing, and explaining each service need.
• Understand customers' requirements and concerns; match requirements to service options.
• Keep customers informed and updated during service of their vehicle.
• Attend product training as required and stay abreast of new products and features.
• Maintain a service customer follow-up system to encourage repeat and referral business and improve customer satisfaction.
• Hire and supervise all service department personnel and monitor their performance.

Skills

Leadership

Customer service

Team building

Dealership experience

Education

High school diploma

Job description

#1 Cochran is actively seeking a service manager at our Monroeville Infiniti service department!!

What We Offer

• Full complement of heath insurance benefits available
• Paid Time Off in First Year of Employment (12, 16 and 20 days annually)
• Paid Holidays
• 401(k) with Company match
• Very competitive pay plan

Responsibilities

• Assist customers in servicing, repairing, and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• A minimum of 2 years of experience as a Service Manager in a dealership setting required.
• Must have a proven track record of leadership.
• Strong focus on providing excellent customer service.
• Ability to foster a strong team atmosphere
• A high school diploma is required

Qualified applicants should send a resume or work history to our attention. All responses kept in strict confidence. EOE.