High-Impact Automotive Service Leader

Larson Motors Inc; Fife (WA); On-site; USD 120,000 - 175,000; Full time

Benefits offered by this job

Medical Insurance (0-cost plan after

Dental & Vision Insurance

Life & AD&D Insurance

Additional Coverage Options

401(k) with company match

Paid Time Off + holidays

EAP & KOFE Wellness Program

Employee Vehicle Purchase Program

Job summary

Larson Automotive Group is hiring a Service Manager for our Infiniti store. This is an opportunity for an experienced fixed operations leader to drive a high-volume service department with strong potential for operational growth, team development, and long-term success.

You will lead advisors and technicians, implement structured processes, and focus on customer experience from write-up to vehicle delivery, while improving KPIs and profitability in a fast-paced dealership environment.

Qualifications

• Proven success in automotive service management in a fast-paced, high-volume dealership environment.
• Strong leadership and team development skills with the ability to motivate employees and drive performance.
• Exceptional customer service skills with a focus on building trust, resolving concerns, and delivering an outstanding client experience.
• Excellent verbal and written communication skills with the ability to effectively interact with customers, technicians, and dealership leadership.
• Advanced knowledge of automotive systems, diagnostics, and repair processes.
• Strong financial and operational management skills, including budgeting, expense control, and profitability analysis.

Responsibilities

• Daily operations of a high-volume service department.
• Performance and development of advisors and technicians.
• KPI improvement including CSI, ELR, efficiency, and profitability.
• Process consistency and operational accountability.
• Customer experience from write-up through vehicle delivery.
• Building a strong, team-oriented department culture.

Skills

Service management

Dealership operations

KPIs & performance

Forecasting & budgeting

Team leadership

Communication skills

Customer experience

Financial management

Problem solving

Job description

Larson Automotive Group is hiring a Service Manager for our Infiniti store. This is an opportunity for an experienced fixed operations leader to drive a high-volume service department with strong potential for operational growth, team development, and long-term success.

You will lead advisors and technicians, implement structured processes, and focus on customer experience from write-up to vehicle delivery, while improving KPIs and profitability in a fast-paced dealership environment.