Service Manager, Large-Scale Equipment Rebuilds (Mining)

Butler Machinery; Bismarck (ND); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off (PTO)

Disability Insurance

Dental Insurance

Vision Insurance

Life Insurance

Holidays

Job summary

Butler Machinery is seeking an experienced Service Manager to lead the SPEC shop division in Bismarck, ND. The role focuses on large-scale engine, drivetrain, and component overhauls for mining equipment, with emphasis on project leadership and cross-team collaboration.

You will oversee timelines, budgets, and resource allocation while ensuring safety standards and customer satisfaction throughout project cycles.

Qualifications

• Experience leading multiple large-scale service projects.
• Strong communication and customer service orientation.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials).
• Develop, schedule, and oversee project timelines, budgets, and resource allocation.
• Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance.
• Monitor and enforce safety, environmental, and company compliance standards.
• Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles.
• Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities.
• Provide technical guidance and mentoring to service technicians and supervisors.
• Support warranty claims, failure analysis, and root cause investigations.

Skills

Project management

Communication

Problem solving

Education

Lead Yourself program completion

Job description

Butler Machinery is seeking an experienced Service Manager to lead the SPEC shop division in Bismarck, ND. The role focuses on large-scale engine, drivetrain, and component overhauls for mining equipment, with emphasis on project leadership and cross-team collaboration.

You will oversee timelines, budgets, and resource allocation while ensuring safety standards and customer satisfaction throughout project cycles.