Service Manager - Jaguar Land Rover South Atlanta

Sonic Automotive

Fairburn (GA)

On-site

USD 160,000 - 200,000

Full time

14 days+

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Benefits offered by this job

401k plan with company match

Paid Time Off accrual

Employee discounts on purchasing and leasing cars

Opportunities for career advancement

Job summary

Sonic Automotive in Fairburn, GA is seeking a Service Manager to oversee the daily operations of its service department. The ideal candidate will ensure exceptional customer service, manage a team of service advisors and technicians, and optimize processes for efficiency.

This full-time position requires 3-5 years of experience in a dealership environment, strong leadership skills, and a commitment to exceeding customer expectations. The role offers an earning potential ranging from $160,000 to $200,000 annually, with significant benefits.

Qualifications

3-5 years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Ability to pass pre-employment background checks, MVR, and drug testing.

Responsibilities

Lead and manage the service team to maintain high levels of performance.
Develop and implement service department processes to optimize efficiency.
Monitor and analyze department KPIs to drive improvement and profitability.

Skills

Customer service

Team leadership

Communication

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Dealership management software

Job description

Service Manager - Jaguar Land Rover South Atlanta in Fairburn, GA at Sonic Automotive

Location: 3900 Jonesboro Road
Fairburn, GA 30213

Job Type: Management

Experience: Mid-Senior Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

ASonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

We are seeking an experienced Service Manager. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.

Duties and Responsibilities

Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
Develop and implement service department processes to optimize efficiency and workflow.
Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
Monitor and analyze department KPIs to drive improvement and maximize profitability.
Provide training, development, and mentorship to service team members.
Maintain compliance with all dealership policies, procedures, and industry regulations.
Oversee the scheduling of work, staff shifts, and labor management to control costs.
Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
Collaborate with other dealership departments to promote a cohesive work environment.
Forecast department goals, manage budgets, and align operations with overall dealership objectives.
3-5 years of experience as a Service Manager in an automotive dealership setting.
Comprehensive understanding of automotive service repair and maintenance processes.
Proficiency with dealership management software and other computer applications.
Strong customer service, communication, and interpersonal skills.
Demonstrated ability to lead, manage, and motivate a team effectively.
Exceptional organizational and problem-solving abilities.
High school diploma or equivalent.
Valid driver’s license with a clean driving record.
Ability to pass pre-employment background checks, MVR, and drug testing.

Preferred Qualifications

Additional training or certifications related to automotive service management.
On-Target Earnings (OTE): $160,000 - $200,000 + / year
- If meeting and exceeding service department quotas and goals

Schedule