Service Manager Job

Westraxmachinery; Long Beach, Northern (CA, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Excellent benefits

Ongoing training and development

Job summary

Westrax Machinery, Inc. in Long Beach, CA is hiring a Service Manager to lead all service operations at our Long Beach and Corona locations.

You will oversee customer relations, budgeting, and the training of service staff, while ensuring safety and high service standards. The ideal candidate has 3–5 years in heavy equipment management or product support, strong people skills, and a proven ability to build relationships with customers and teams.

Qualifications

• A minimum 3-5 years of experience in heavy equipment management or product support is required.
• Must be people-oriented with the ability to build business relationships
• Exceptional customer service and organizational skills are required
• Proficient computer skills including MS Office Suite, smartphones, and tablets
• The ability to lead and train all service technicians is necessary
• Earthmoving equipment knowledge is a plus
• A high school diploma or its equivalent is required

Responsibilities

• Lead all service operations and customer relations.
• Oversee P&L budgeting for the service department.
• Train all service employees.
• Supervise the service technicians' work area.
• Prioritize work orders and ensure safety protocols are followed.

Skills

Customer service

People skills

Organizational skills

Team leadership

Relationship building

Education

High school diploma or equivalent

Tools

MS Office Suite

Smartphones

Tablets

Job description

Now Hiring a Service Manager for our Long Beach, CA and Corona, CA Location

Westrax Machinery, Inc., the exclusive distributor for Kawasaki and LiuGong heavy equipment, isseeking a Service Manager for our Long Beach, CA branch.

The Service Manager leads all service operations including customer relations, P&L budgeting for thedepartment, training of all service employees, overseeing the service technicians' work area,prioritization of work orders and ensuring that all safety protocols are being followed.

Service Manager Job Requirements:

• A minimum 3-5 years of experience in heavy equipment management or product support experience is required
• Must be people-oriented with the ability to build business relationships
• Exceptional customer service and organizational skills are required
• Proficient computer skills including MS Office Suite, smartphones, and tablets
• The ability to lead and train all service technicians is necessary
• Earthmoving equipment knowledge is a plus
• A high school diploma or its equivalent is required
  

Preferred Qualifications:

• Management and Vocational training is very beneficial
• 3 or more years of mechanical and supervisory experience within the construction or heavy equipmentindustry preferred
• Familiarity with scheduling and expediting the turnaround of a rental fleet will be beneficial
• Experience with various earthmoving equipment brands

Looking for a solid, growth-oriented company that values its employees? Join Westrax Machinery! Weoffer a competitive salary, excellent benefits and ongoing training and development opportunities.