Service Manager in Training — Auto Care Leader

Conrad; Austintown Township (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Conrad in Austintown, OH is seeking a Service Manager in Training to learn service and repair operations within a multi-brand automotive service network. You will work with store leadership to develop skills in managing service and repair workflows, quality, safety, and employee performance.

Ideal candidates have strong automotive service knowledge, a commitment to customer satisfaction, and a robust work ethic to achieve results in a fast-paced environment.

Qualifications

• 3+ years of experience in the automotive repair industry as a technician, service advisor, or service manager.
• Previous experience supporting or mentoring technicians strongly preferred.
• Strong technical acumen of automotive repair standards, tools, processes, etc.

Responsibilities

• Greet customers and assess tire and automotive service needs.
• Partner with Store Manager to interview, select and train service technicians.
• Evaluate knowledge, skills and performance of technicians and recommend development and promotions.
• Support store performance goals: service sales, gross profit, customer satisfaction, safety, productivity.
• Oversee daily work orders, time, tools, materials, and equipment needs.
• Provide technical support for service requests across makes/models.
• Recommend and facilitate technician training for skill improvement.
• Ensure safe operations and proper use of tools and PPE; manage inventory.

Skills

Automotive industry experience

Customer service

Leadership

Time management

Safety compliance

Tools

VAST POS

Microsoft Office

Job description

Conrad in Austintown, OH is seeking a Service Manager in Training to learn service and repair operations within a multi-brand automotive service network. You will work with store leadership to develop skills in managing service and repair workflows, quality, safety, and employee performance.

Ideal candidates have strong automotive service knowledge, a commitment to customer satisfaction, and a robust work ethic to achieve results in a fast-paced environment.