Service Manager I

Din Tai Fung North America; San Diego (CA); On-site; USD 72,900 - 89,300; Full time

Benefits offered by this job

Employer Contribution for medical insurance

Dental, Vision, and Life Insurance

401(k) Plan with company match

Quarterly Wellness Days

Paid Time Off (PTO)

Job summary

A renowned restaurant chain in San Diego seeks a Service Manager I to lead the service team, ensuring dining room flow and guest satisfaction. The ideal candidate will have over 3 years of restaurant management experience and strong communication skills. Responsibilities include training staff, overseeing clean dining areas, and managing efficient service delivery. Competitive salary and benefits included.

Qualifications

• 3+ years restaurant management experience in casual or upscale dining.
• 1+ years of restaurant lead or supervisory experience preferred.
• Ability to stand for long periods and lift 20+ lbs.

Responsibilities

• Oversee table turnover and dining room cleanliness.
• Train and develop bussers and food runners.
• Communicate and monitor execution of brand standards.
• Manage labor efficiency for service teams.

Skills

Teamwork

Training and coaching

Communication

Labor management

Education

High school diploma or equivalent

Job description

SALARY RANGE FOR SERVICE MANAGER I: $72,900 - $89,300 annual base salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Benefits

• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Opportunities for growth; we love promoting within!

Job Purpose

The Service Manager I works by leading the food runners and bussers, ensuring dining room flow, cleanliness, and guest satisfaction. They help maintain operational excellence and reinforce company values at every touchpoint.

Job Responsibilities

• Oversee table turnover, dining room cleanliness, and the efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.
• Train, coach, and develop bussers and runners, instilling a strong sense of urgency, teamwork, and service pride.
• Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.
• Manage labor efficiency for bussing and food running teams while ensuring proper staffing during peak times.
• Assist with managing cleaning supplies and service tools essential for efficient FOH operations.

Job Requirements for Service Manager I

• High school diploma or equivalent
• 3+ years restaurant management experience in casual or upscale casual dining.
• 1+ years of restaurant lead or supervisory experience preferred
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs.
• Comfortable with being exposed to hot and cold temperatures.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally