Service Manager I

Din Tai Fung North America; New York (NY); On-site; USD 82,000 - 119,000; Full time

Benefits offered by this job

Competitive Pay

Medical insurance

Dental

Vision

Life Insurance

Health Savings Account

Commuter Spending Accounts

401(k) Plan with company match

Employee Assistance Program

Discounts

Meal Discounts

PTO

Sick Leave

Wellness Days

Growth opportunities

Job summary

Din Tai Fung North America in Manhattan is seeking a Service Manager I to oversee the greeter and server teams, ensuring a consistent, welcoming guest experience and adherence to brand standards across front-of-house operations.

You will train and coach staff, set goals, monitor performance, recognize contributions, and collaborate with FOH leadership to drive guest satisfaction while optimizing labor and inventory needs in a fast-paced dining environment.

Qualifications

• High school diploma or equivalent (required).
• 3+ years restaurant management experience in casual or upscale casual dining.
• 1+ years of restaurant lead or supervisory experience preferred.
• Ability to stand for long periods of time and lift 20+ lbs.
• Comfortable with exposure to hot and cold temperatures.

Responsibilities

• Oversee greeters and servers to deliver a welcoming guest experience.
• Train and coach staff to uphold brand standards and service excellence.
• Set goals, monitor performance, provide feedback, and administer corrective actions.
• Collaborate with FOH leadership to maximize server-driven sales and manage labor costs.

Skills

Leadership

Customer service

Team management

Job description

LOCATION

Manhattan - Paramount Plaza - 1633 Broadway New York, 10019

SALARY RANGE FOR SERVICE MANAGER I

$82,070 - $119,000 annual base salary

Benefits For Service Manager i

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Opportunities for growth; we love promoting within!

Job Purpose

The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards, maintain service excellence, and foster a positive, professional work environment aligned with our company's mission, values, and service vision

Job Responsibilities

• Ensure greeters and servers deliver a consistent, welcoming guest experience. Maintain brand standards at the door and table, ensuring smooth transitions from arrival to seating to service.
• Train and coach servers and greeters for performance excellence. Model company values and standards in all interactions.
• Set clear goals for the greeter and server teams. Monitor performance, deliver feedback, recognize outstanding contributions, and administer corrective actions when necessary.
• Partner with other FOH leadership to maximize server-driven sales (e.g., upselling strategies) and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.
• Assist with FOH inventory (menus, server tools, POS supplies) and communicate needs proactively.
• JOB REQUIREMENTS FOR SERVICE MANAGER I:
• High school diploma or equivalent
• 3+ years restaurant management experience in casual or upscale casual dining.
• 1+ years of restaurant lead or supervisory experience preferred
• Ability to stand for long periods of time.
• Ability to lift 20+ lbs.
• Comfortable with being exposed to hot and cold temperatures.

NOTE:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Equal Opportunity Employer

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.