Service Manager I

Din Tai Fung North America; Costa Mesa (CA); On-site; USD 73,000 - 98,000; Full time

Benefits offered by this job

Competitive Pay

Medical insurance

Dental & Vision

HSA

Commuter benefits

401(k) match

Employee Assistance Program

BenefitHub discounts

Meal discounts

PTO

Sick leave

Wellness days

Growth opportunities

Job summary

Din Tai Fung North America is hiring a Service Manager I in Costa Mesa to lead food runners and bussers, ensuring dining room flow, cleanliness, and guest satisfaction. You will reinforce brand standards and drive operational excellence across front-of-house operations.

The role requires 3+ years in restaurant leadership, with a focus on team coaching, labor optimization, and consistent guest service. This position offers growth opportunities within our expanding operations in the U.S.

Qualifications

• High school diploma or equivalent.
• 3+ years restaurant experience in casual or upscale dining.
• Ability to stand for long periods.
• Ability to lift 20+ lbs.
• Hot and cold temperature exposure.

Responsibilities

• Oversee table turnover, dining room cleanliness, and the efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.
• Train, coach, and develop bussers and runners, instilling a strong sense of urgency, teamwork, and service pride
• Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.
• Manage labor efficiency for bussing and food running teams while ensuring proper staffing during peak times.
• Assist with managing cleaning supplies and service tools essential for efficient FOH operations

Skills

Restaurant experience

Supervisory experience

Education

High school diploma or equivalent

Job description

LOCATION

3333 Bristol St, Costa Mesa, CA 92626, USA

SALARY RANGE FOR SERVICE MANAGER I

$72,950.00 - $97,600.00 annual base salary

Benefits For Service Manager i

• Competitive Pay & Benefits
• Employer Contribution for individuals and eligible dependents' medical insurance
• Dental, Vision, and Life Insurance
• Health Savings Account (HSA)
• Commuter Spending Accounts
• 401(k) Plan with company match
• Employee Assistance Program
• Discounts through BenefitHub
• Employee Meal Discounts
• Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
• Paid Sick Leave (PSL) to care for your health or loved ones
• Quarterly Wellness Days - extra time off to recharge every season
• Opportunities for growth; we love promoting within!

Job Purpose

The Service Manager I works by leading the food runners and bussers, ensuring dining room flow, cleanliness, and guest satisfaction. They help maintain operational excellence and reinforce company values at every touchpoint.

Job Responsibilities

• Oversee table turnover, dining room cleanliness, and the efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.
• Train, coach, and develop bussers and runners, instilling a strong sense of urgency, teamwork, and service pride
• Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.
• Manage labor efficiency for bussing and food running teams while ensuring proper staffing during peak times.
• Assist with managing cleaning supplies and service tools essential for efficient FOH operations

Job Requirements For Service Manager i

• High school diploma or equivalent
• 3+ years restaurant experience in casual or upscale casual dining
• Ability to stand for long period of time
• Ability to lift 20+ lbs
• Hot and cold temperature exposure

Preferred Qualifications

• 1+ years of restaurant lead or supervisory experience preferred

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally

Equal Opportunity Employer

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: https://www.e-verify.gov/employees.