Restaurant Manager

SERG; Hilton Head Island (SC); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Employee Rewards Program

Retirement Plan

Job summary

SERG is seeking an experienced Restaurant Manager to oversee planning, organization, training, and leadership of restaurant staff. You will drive objectives in sales, costs, employee retention, guest service, food quality, cleanliness, and sanitation.

Responsibilities include enforcing policies, training, cash handling, scheduling, and staff supervision to ensure top-tier guest experience and operational efficiency. Salary commensurate with experience and location.

Qualifications

• Leadership experience in front-of-house or restaurant management.
• Ability to train and develop staff to deliver high-quality guest service.
• Strong math and cash handling skills required.

Responsibilities

• Promote and adhere to SERG Restaurant Group mission.
• Ensure policies and training programs are followed on time.
• Provide friendly, attentive service to guests at all times.
• Ensure food and products meet high standards and recipes are followed.
• Manage cash handling, deposits, and payroll tasks.
• Schedule labor to meet business needs and control costs.
• Oversee cleaning and sanitation in kitchen and dining areas.
• Investigate and resolve guest complaints regarding food or service.

Skills

Leadership

Customer service

Staff training

Tools

POS system

Job description

Job Description

Oversee, direct, and coordinate the planning, organizing, training, and leadership of restaurant staff necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Tuition Reimbursement
• Career Growth Opportunities
• Employee Rewards Program
• Retirement Plan

Responsibilities

• Promote, work, and act in a manner consistent with the mission of the SERG Restaurant Group.
• Ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Compile and balance cash receipts at the end of the day or shift.
• Perform various financial activities, such as cash handling, deposit preparation, and payroll.
• Supervise and participate in kitchen and dining area cleaning activities.
• Investigate and resolve complaints regarding food quality, service, or accommodations.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures.
• Control inventories of food, equipment, smallware, and liquor, and report shortages.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Specify food portions and courses, production and time sequences, and workstation and equipment arrangements
• Forecast staff, equipment, and supply requirements, based on a master menu.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Be knowledgeable of restaurant policies regarding personnel.
• Perform personnel actions, such as hiring and terminating staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
• Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant's preventative maintenance programs.
• Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related tasks
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Requirements

• Be 21 years of age or older
• Three or more years of front-of-the-house operations and/or experience as an assistant manager in the service or food and beverage industry preferred
• Able to understand and speak using the predominant language(s) of guests
• Excellent basic mathematical skills
• Able to handle money and operate a point-of-sale system
• Able to work in a standing position for long periods of time (up to 5 hours)
• Able to work while walking for long periods of time (up to 4 hours)
• Able to reach, bend, kneel/squat, stoop and frequently lift up to 50 pounds
• Ability to maneuver the dining room and kitchen areas, may include tight spaces
• Stamina for high volume service and walk for long periods of time
• Use hands to handle, control, or feel objects
• Frequent bending or twisting of the body
• Must maintain a neat, clean and well-groomed appearance
• Stamina and availability to work 55 hours per week, available days, nights, weekends and holidays
• Must be eligible to work in the United States