Service Manager - HVAC

StrongBuilt Plumbing & Air (NM); Albuquerque (NM); Sur place; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Weekly pay with incentives

401(k) retirement with company match

Paid time off

Health benefits

Résumé du poste

StrongBuilt Plumbing & Air (NM) is seeking an Electrical Service Manager in Albuquerque, NM. This role leads our team of technicians, ensuring efficient operations and adherence to safety standards. The position offers growth into broader leadership with a focus on service excellence.

You will oversee scheduling, performance reviews, and ongoing coaching while maintaining high quality workmanship and customer satisfaction. Travel up to 25% is expected to support field operations.

Qualifications

• High school diploma or equivalent is required.
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Responsabilités

• Lead, coach, and mentor electrical service technicians to achieve performance goals.
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• Oversee scheduling, routing, and daily assignments for technicians.
• Monitor job progress to ensure timely completion, efficiency, and quality workmanship.
• Provide technical support and problem-solving assistance to technicians as needed.
• Ensure compliance with NEC, OSHA, and local regulations.
• Handle escalated customer concerns with professional, timely resolutions.
• Review estimates, invoices, and recommendations for accuracy and professionalism.
• Track key performance metrics including revenue and customer satisfaction.

Connaissances

Electrical service leadership

Leadership

Team development

Communication

Problem-solving

Formation

High school diploma or equivalent

Associate's or Bachelor's in Business/Management (preferred)

Outils

ServiceTitan

Description du poste

Job Details: Job Location: StrongBuilt Plumbing & Air (NM) - ALBUQUERQUE, NM, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: Up to 25%

STRONGBUILT PLUMBING & AIR (NM)

Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!

Position Summary

As an Electrical Service Manager, you'll lead our team of technicians, keeping the department running efficiently while upholding the standard of service that has built our reputation in the community. This role offers a meaningful path forward for someone ready to grow into broader leadership, and we're committed to investing in your long-term success.

Key Responsibilities

• Lead, coach, and mentor electrical service technicians to achieve performance goals and career development
• Conduct regular team meetings, ride-alongs, and performance reviews
• Oversee scheduling, routing, and daily assignments for technicians
• Monitor job progress to ensure timely completion, efficiency, and quality workmanship
• Provide technical support and problem-solving assistance to technicians as needed
• Ensure compliance with NEC, OSHA, and local regulations
• Handle escalated customer concerns with professional, timely resolutions
• Review estimates, invoices, and recommendations for accuracy and professionalism
• Track key performance metrics, including revenue, average ticket, conversion rates, close rates, callbacks, and customer satisfaction
• Monitor job costing, labor utilization, and department profitability
• Manage inventory, tools, and equipment in ServiceTitan or company systems to minimize costs and ensure availability
• Recruit, onboard, and train new team members to build a strong service workforce

We Offer

• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

Qualifications: Requirements

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Management, or related field preferred

Experience

• 5+ years of electrical service experience, with at least 2 years in a leadership or management role
• Journeyman or Master Electrician license preferred (may vary by state)

Licenses/Certifications

• Valid driver's license with clean driving record required

Knowledge, Skills, and Abilities

• Strong technical knowledge of electrical service, troubleshooting, and repair practices
• Proven leadership, coaching, and team development skills
• Strong communication, customer service, and problem-solving abilities
• Proficiency with ServiceTitan or similar field/service management software preferred

Physical Demands and Conditions

• Occasional lifting up to 50 lbs, bending, kneeling, and working in confined spaces during field support

Work Environment/Travel

• Primarily office-based with frequent field visits and ride-alongs with technicians
• May require evenings, weekends, or overtime to support customer and operational needs

Ability to pass background check and drug screening