Service Manager & Hot Tub Sales Leader

Seattle Hot Tub; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance options

Paid vacation and sick leave

Employee discounts on spa and hot tub

Advancement opportunities

Job summary

Seattle Hot Tub Company is seeking a Service Manager / Hot Tub Sales Professional to oversee the service department and assist customers with showroom sales in the Greater Seattle area. The role focuses on scheduling technicians, coordinating warranty work, and maintaining service standards while also contributing to sales efforts.

Ideal candidates will have experience managing service operations, strong organizational and communication skills, and a mechanical aptitude.

Qualifications

• Experience managing a service department or field-service operation.
• Experience with hot tubs, spas, pools equipment, or related service industry.
• Familiarity with pumps, heaters, plumbing, electrical components, or water-care equipment is a plus.
• Strong organizational and scheduling skills.
• Excellent customer service and communication skills.
• Ability to manage multiple service issues and priorities.
• Comfortable handling difficult customer situations professionally.
• Sales experience with higher-ticket products is helpful.

Responsibilities

• Oversee the day-to-day operation of the service department.
• Schedule and coordinate service technicians and service appointments.
• Manage technician workloads, routing, and follow-up on outstanding service calls.
• Communicate with customers regarding service appointments, repairs, estimates, and scheduling.
• Help diagnose spa and hot tub problems and determine next steps.
• Handle customer service concerns and help resolve difficult service situations.
• Coordinate warranty claims, replacement parts, and technical support with manufacturers.
• Maintain accurate service records and ensure service calls are documented.

Skills

Service management

Customer service

Scheduling

Communication

Problem solving

Sales experience

Driver's license

Job description

Seattle Hot Tub Company is seeking a Service Manager / Hot Tub Sales Professional to oversee the service department and assist customers with showroom sales in the Greater Seattle area. The role focuses on scheduling technicians, coordinating warranty work, and maintaining service standards while also contributing to sales efforts.

Ideal candidates will have experience managing service operations, strong organizational and communication skills, and a mechanical aptitude.