Entry Level Field Service Technician

Mainely-Tubs-1; Rye (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

Mainely Tubs, New England’s leading hot tub dealership, is hiring motivated, customer-service oriented individuals to join our water care and service technician team. We provide training, a company vehicle, and dispatch from your home to your first customer.

Work orders are managed via a company iPhone with the latest software in our industry. Responsibilities include water chemistry maintenance, customer interactions, and servicing maintenance contracts at customers’ homes.

Qualifications

• Water chemistry mastery required for servicing hot tubs and swim spas.
• Customer-facing communication and pricing discussions with clients.
• Ability to explain proper water care practices and recommend services.

Responsibilities

• Water Chemistry Mastery: Service and maintain water chemistry in hot tubs and swim spas at customer locations.
• Customer Connection: Communicate with customers professionally and discuss additional services and pricing.
• Contract Caretaker: Provide water care to maintenance contract customers at their homes.
• Educate and Elevate: Teach customers proper water care practices and share knowledge and passion for aquatic wellness.
• Winterization Specialist: Perform winterization to protect units during cold months.
• Customer-Focused Attitude: Act as an ambassador of relaxation in every interaction.

Skills

Water chemistry

Customer service

Mechanical aptitude

Job description

Description

Are you ready to launch your career in Hot Tub and water care services? Mainely Tubs, New England’s leading hot tub dealership, is looking for motivated, customer-service oriented individuals to join our amazing team of water care and service technicians. We provide all the training! We also provide you with a Company vehicle, and on most days you will be dispatched directly from your home to your first customer. Work orders will be assigned and updated through a company provided iPhone, using the latest software in our industry.

Key Responsibilities

• Water Chemistry Mastery: Service and maintain water chemistry in hot tubs and swim spas at customer locations, ensuring optimal performance.
• Customer Connection: Communicate with customers in a friendly and professional manner, discussing additional services and providing pricing.
• Contract Caretaker: Provide water care service to our maintenance contract customers at their homes, ensuring their aquatic havens remain a source of relaxation.
• Educate and Elevate: Educate customers on proper water care practices. Share your knowledge and passion for aquatic wellness.
• Winterization Specialist: Execute winterization processes to safeguard hot tubs and spas during colder months, ensuring year-round customer satisfaction.
• Customer-Focused Attitude: You’re not just a technician; you’re an ambassador of relaxation. Approach every customer interaction with a friendly and helpful demeanor.

Requirements

• Mechanical Aptitude: Technical proficiency with carpentry, plumbing, and electrical experience is desirable, particularly for Mid-Level Technician applicants.
• Road-Ready: Possess a clean driving record and a valid driver’s license to ensure safe transportation of equipment.
• Strength and Stamina: Ability to lift and carry 50+ lbs, loading and unloading from the company vehicle to hot tubs, sometimes covering distance on foot.
• Weather-Ready: From sunny days to snowy landscapes, work comfortably independently in all weather and climate conditions to ensure our customers’ aquatic experiences are consistently exceptional.