Service Manager: Heavy Equipment & Team Leader

Thompson Tractor Company; Macon (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Thompson Tractor Company in Macon, GA is seeking a Service Manager to lead the branch Service Department, driving safety, quality and financial targets while mentoring technicians and improving customer experience.

The role requires experience in heavy equipment service, strong leadership and communication skills, with responsibilities including reviews, budgeting, and coordinating with sales and support teams.

Qualifications

• High school diploma or equivalent required.
• Experience as a service technician or supervisor in heavy equipment preferred.
• Proficient with Word and Excel; basic typing skills required.

Responsibilities

• Lead service supervisors and technicians to ensure safe procedures and proper repair guidance.
• Maintain customer relationships and support with quotes and invoicing process.
• Review WIP and financial statements; participate in monthly reviews.
• Manage workload capacity and budgeting inputs for staffing.
• Communicate effectively with internal teams to address customer needs.

Skills

Team Building

Technical

Relationship Building

Mechanical

Leadership

Conflict Resolution

Customer Service

Microsoft Office

Computer

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Typing

Microsoft AX2012

Job description

Thompson Tractor Company in Macon, GA is seeking a Service Manager to lead the branch Service Department, driving safety, quality and financial targets while mentoring technicians and improving customer experience.

The role requires experience in heavy equipment service, strong leadership and communication skills, with responsibilities including reviews, budgeting, and coordinating with sales and support teams.