Service Manager - Heavy Equipment Shop Lead

Linder-Industrial-Machinery-Company; Chester (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Linder Industrial Machinery Company in Chester, VA is seeking a Service Manager to lead the service department, ensure safe, efficient operations, and drive profitability across all service activities.

You will oversee shop space and workflows, process and track work orders and invoices, submit warranty claims, and mentor staff while maintaining excellent customer relations with strong communication and product knowledge.

Qualifications

• Dynamic Service Manager with proven track record in customer service.
• Excellent oral and written communication skills.
• Spanish is a plus.
• Strong organizational and problem-solving abilities.
• High School Diploma or GED required.

Responsibilities

• Oversee all services and workspaces in shop.
• Process work orders daily.
• Submit warranty claims daily.
• Delegate and direct service tasks; monitor progress.
• Deliver positive customer service by offering knowledge and advice.
• Manage invoices and inventory; process new orders.
• Train new employees in company procedures, including safety and work processes.
• Stay up to date on industry standards and new innovations.

Skills

Customer service

Communication skills

Computer skills

Organization

Salesmanship

Stress management

Problem solving

Spanish language

Education

High School Diploma or GED

Job description

Linder Industrial Machinery Company in Chester, VA is seeking a Service Manager to lead the service department, ensure safe, efficient operations, and drive profitability across all service activities.

You will oversee shop space and workflows, process and track work orders and invoices, submit warranty claims, and mentor staff while maintaining excellent customer relations with strong communication and product knowledge.