Field & Shop Service Coordinator

Linder-Industrial-Machinery-Company; Chesapeake (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Linder Industrial Machinery Company in Chesapeake, VA seeks a skilled Heavy Equipment Technician support role to assist Field & Shop Service supervisors. You will help manage time, open work orders, and communicate scope changes with customers and PSRs, ensuring clear documentation and efficient workflow.

Requirements include a high school diploma or GED, 5+ years in heavy equipment repair, and strong interpersonal and customer-service skills.

Qualifications

• High School diploma or GED with a minimum two years at Vocational or Technical School.
• Minimum five years' experience as a heavy equipment technician.
• Excellent interpersonal skills.
• General knowledge of maintenance, repair, parts department functions, and customer needs.

Responsibilities

• Ensure technician time and write-ups are submitted daily.
• Initiate work order opening and add segment to jobs as scope of the job or estimate changes.
• Communicate with PSRs and customers regarding revised estimates/scope of work changes.
• Maintain written record of communications to ensure customers are aware of scope of work to be performed.
• Assist with follow up to technicians on status of the assigned work order.
• Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing.
• Maintain warranty repairs to ensure proper documentation is present for warranty claims.
• Provide input to Field and Shop Supervisor on employee performance reviews and training needs.
• Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation.
• Update Field and Shop Service Supervisors on problem jobs prior to invoicing.

Skills

Heavy equipment knowledge

Interpersonal skills

Customer needs awareness

Education

High School Diploma or GED

Vocational/Technical School training

Job description

Linder Industrial Machinery Company in Chesapeake, VA seeks a skilled Heavy Equipment Technician support role to assist Field & Shop Service supervisors. You will help manage time, open work orders, and communicate scope changes with customers and PSRs, ensuring clear documentation and efficient workflow.

Requirements include a high school diploma or GED, 5+ years in heavy equipment repair, and strong interpersonal and customer-service skills.