Service Manager: Heavy-Duty Truck Shop Lead

Four Star Freightliner; Midway (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus Opportunity

Company-Paid Life Insurance and AD&D

BCBS Health & GAP

Dental and Vision

401(k)

PTO/Vacation Time

Job summary

Four Star Freightliner in Midway, FL seeks a Service Manager to lead the Service Department, directing shop and field work, assigning tasks, and guiding technicians in repairs. The role emphasizes staff supervision, budget forecasting, and maintaining service quality at our Midway location.

Ideal candidates will have a two‑year technical certificate or equivalent management experience, strong MS Office skills, and excellent communication and customer service abilities.

Qualifications

• Two‑year certificate from college or technical school or related experience.
• Proven leadership and supervision capabilities in service environments.
• Strong communication and customer service skills.

Responsibilities

• Supervise all Service Department personnel.
• Oversee opening/closing of work orders and shop flow.
• Manage budget and forecast; P&L accountability.
• Monitor customer satisfaction via calls and site visits.
• Coordinate with parent company on programs, warranties, and issues.
• Interview and select qualified personnel.

Skills

Leadership

Communication

Customer service

Time management

Conflict management

PC proficiency (MS Office)

Education

Two-year certificate from college or technical school

Tools

MS Office

Job description

Four Star Freightliner in Midway, FL seeks a Service Manager to lead the Service Department, directing shop and field work, assigning tasks, and guiding technicians in repairs. The role emphasizes staff supervision, budget forecasting, and maintaining service quality at our Midway location.

Ideal candidates will have a two‑year technical certificate or equivalent management experience, strong MS Office skills, and excellent communication and customer service abilities.