Service Manager

Four Star Freightliner; Midway (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus Opportunity

Company-Paid Life Insurance and AD&D

BCBS Health & GAP

Dental and Vision

401(k)

PTO/Vacation Time

Job summary

Four Star Freightliner in Midway, FL seeks a Service Manager to lead the Service Department, directing shop and field work, assigning tasks, and guiding technicians in repairs. The role emphasizes staff supervision, budget forecasting, and maintaining service quality at our Midway location.

Ideal candidates will have a two‑year technical certificate or equivalent management experience, strong MS Office skills, and excellent communication and customer service abilities.

Qualifications

• Two‑year certificate from college or technical school or related experience.
• Proven leadership and supervision capabilities in service environments.
• Strong communication and customer service skills.

Responsibilities

• Supervise all Service Department personnel.
• Oversee opening/closing of work orders and shop flow.
• Manage budget and forecast; P&L accountability.
• Monitor customer satisfaction via calls and site visits.
• Coordinate with parent company on programs, warranties, and issues.
• Interview and select qualified personnel.

Skills

Leadership

Communication

Customer service

Time management

Conflict management

PC proficiency (MS Office)

Education

Two-year certificate from college or technical school

Tools

MS Office

Job description

Four Star Freightliner is the Southeast region’s leading heavy and medium-duty truck dealer that offers a comprehensive line of Freightliner and Western Star brand trucks for both highway and vocational use. We are currently seeking a Service Manager for our Midway, FL location.

This position will include maintaining a schedule of shop and field work, assigning personnel to specific work orders and providing direction to Service Technicians in the repair of equipment.

Essential Functions

• Supervise all Service Department personnel.
• Supervise the opening and closing of work orders for control of each shop job.
• Manage the budget and oversee forecasting.
• Profit and Loss (P&L) accountability.
• Maintain and monitor detailed records of time and performance of Service employees.
• Stays current on product improvement programs.
• Order and maintain needed shop supplies.
• Monitor customer satisfaction through phone calls and on-site visits.
• Coordinate with parent company on programs, warranties and technical machine problem
• Interview and select qualified personnel.
• Report status of shop goals and objectives achievement to Regional Management.
• Assist in planning and developing service marketing programs.
• Supervise work of Service Advisors and provide support.
• Monitor training needs and provide for the delivery of such training as required.

Qualifications

• Two-year certificate from college or technical school and/or five years of related experience as a manager in similar environment preferred.
• Strong business acumen and PC proficiency required, particularly in MS Office applications.
• Excellent communication and customer service skills required.
• Knowledge of company specific software plus
• Additionally...
• Leadership
• Accountability
• Time Management
• Communication skills
• Customer focus
• Conflict Management

BENEFITS:

• Bonus Opportunity
• Company-Paid Life Insurance and AD&D
• BCBS Health & GAP
• Dental and Vision
• Accident, Critical Illness, Cancer, Life Insurance and Disability
• 401(k)
• PTO/Vacation Time

The Service Manager must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

• Due to federally mandated DOT regulations, Four Star Freightliner is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
• An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law